SysAid Reviews in July 2026: User Ratings, Pros & Cons

ITIL compliant, easily customizable ITSM tool

What do you like best? Fast deployment and easy to customize to our requirements What do you dislike? Reporting could do with some refining, perhaps through connection to an external reporting engine Show More What problems are you solving with the product? What benefits have you realized? Implemented a national service desk, and reduced the overall time to resolve incidents, increased visibility and problem mnanagement

The best management tool

What do you like best? What I like about this tool is how easy it is to use, how intuitive it becomes to facilitate our work and to customize it to our needs. What do you dislike? At the moment I have not found something that I do not like about the tool, so far it meets my expectations Show More What problems are you solving with the product? What benefits have you realized? At the moment it is a permit consultation, they are very attentive, they always respond to me on time, ...

Itsm that grows with your enterprise

What do you like best? Ease of customization to adapt to support needs What do you dislike? The way we designed originally categories, i would like to redesign it better Recommendations to others considering the product: Does everything needed to be on the itil path and provide orchestrated professional support What problems are you solving with the product? What benefits have you realized? Organize support based on itil model

Itsm that grows with your enterprise

What do you like best? Ease of customization to adapt to support needs What do you dislike? The way we designed originally categories, i would like to redesign it better Show More Recommendations to others considering the product: Does everything needed to be on the itil path and provide orchestrated professional support What problems are you solving with the product? What benefits have you realized? Organize support based on itil model

If they gave Grammies for Serive and Support these guys would sweep the catagories.

What do you like best? Granular control when implementing. Ease of use for the end user, and for our admins. What do you dislike? Would mind having a design wizard for some of the templates. Recommendations to others considering the product: This product is super granular. Make sure you plan well, and stay fluid to their solutions. What problems are you solving with the product? What benefits have you realized? Inventory control, issue tracking, missed service requests, ...

If they gave Grammies for Serive and Support these guys would sweep the catagories.

What do you like best? Granular control when implementing. Ease of use for the end user, and for our admins. What do you dislike? Would mind having a design wizard for some of the templates. Recommendations to others considering the product: This product is super granular. Make sure you plan well, and stay fluid to their solutions. What problems are you solving with the product? What benefits have you realized? Inventory control, issue tracking, missed service requests, central location ...

SysAid is a good product

SysAid is a good product. I like that if something can be better, they will listen and are willing to consider new ideas.The Technical staff is very helpful, and patient.Can't say every experience is good, there are bumps in the road but I am satisfied with the product and its capabilities. I have past experience with all the top helpdesk products and I believe this is much easier to use than most and has a lot of features if you take the time to learn them and adapt to them.

Clear interface, Good training, Easy to use and customise

What do you like best? Clear interface, Good training, Easy to use and customise clear ticketing and workflows What do you dislike? Asset scanning limited and does not always work (AD required), Custom reporting difficult or expensive Recommendations to others considering the product: lots of solutions, compare well;) What problems are you solving with the product? What benefits have you realized? IT service desk To support customers

Clear interface, Good training, Easy to use and customise

What do you like best? Clear interface, Good training, Easy to use and customise clear ticketing and workflows What do you dislike? Asset scanning limited and does not always work (AD required, Custom reporting difficult or expensive Recommendations to others considering the product: lots of solutions, compare well; What problems are you solving with the product? What benefits have you realized? IT service desk To support customers

Excellent Product = Works as advertised

What do you like best? Technical support provided, Comprehensive products for our I.T. Team. What do you dislike? Some of the modules can be difficult to setup on our Network, but Sysaid makes up for with a timely and extremely helpful support service for onsite installations Recommendations to others considering the product: I highly Recommened it What problems are you solving with the product? What benefits have you realized? Timely enduser support, Patch Management, Hardware & ...