SysAid Reviews in May 2025: User Ratings, Pros & Cons

Sysaid - Help Desk

What do you like best? The ease of use, good layout, simple search and reliability. Easy to search tickets for auditors. What do you dislike? Can't type comments directly in the Notes section, you have to click the Add Notes button and then add your comments. What problems are you solving with the product? What benefits have you realized? Sysaid solves our Help Desk issue. We rely on it for audits to show approvals of requests and to show work performed by different employees for ...

Reporting Functionality

What do you like best? The ease of tracking tasks opened, closed etc. The ability to email users directly withing the task and track via same. What do you dislike? There is nothing that I can think of right now. What problems are you solving with the product? What benefits have you realized? Reporting on various areas and users workloads via customized categories

SysAid ITIL compliant help desk system is Great!!

What do you like best? SysAid has been awesome for us. Fits audit and compliance needs and the team has always been very responsive to our needs and questions. What do you dislike? Not much on the list that I do not like. I can think of anything at the moment that is bothering me. Recommendations to others considering the product: Pricing is great! Support is also included in pricing so no extra maintenance/support fees. Meets ITIL Requirements. What problems are you ...

Sysaid is the best call logging software I've used.

What do you like best? I like the ease of use the most. Our end users never need a 'tutorial' on how to use the system. What do you dislike? The newest web interface seems to not scale correctly on any browser that I use. For instance it was initially difficult for me to spot where the 'send' message item was located. I prefer the last GUI more than the current one. Recommendations to others considering the product: Sysaid is a great helpdesk software. We have been using it for ...

AV Integrator User

What do you like best? Ease of use and able to customize each of the forms. What do you dislike? Hard to adapt to different industries that have a different business model What problems are you solving with the product? What benefits have you realized? No problems. Users have access to trouble ticket status.

Great software for IT department

What do you like best? We are using SysAid for many years now , and its been fantastic, no issues at all, many new features been added like Team Viewer integration to the Ticket. We have 800 employees and this software bis serving us very well. We have 10 administrators within SysAid and everyone is totally happy with workflow provided by this app. What do you dislike? its hard to find a downsides in this app. Recommendations to others considering the product: We are using sysaid ...

Great tool for a IT Department

What do you like best? SysAid has allowed us to have better control over the activities of the IT department and to measure efficiency and effectiveness. What do you dislike? SysAid complementa nuestros requerimientos por lo que no hemos encontrado algo que no nos haya cubierto. What problems are you solving with the product? What benefits have you realized? With SysAid it helped us to solve the problem of not having an adequate channeling or centralization of the requirements. ...

Excellent product

What do you like best? Quick loading clean web based interface which means we do not require a desktop install What do you dislike? Nothing to dislike about the product. It is exactly what we need for our in-house ticket management in our facility What problems are you solving with the product? What benefits have you realized? Support ticket prioritisation and queuing

Great product for making efficient use of your IT's time

What do you like best? I like that is now cloud based, so we can monitor our IT issues while on the road What do you dislike? The only down side is there isn't a dark mode for viewing. Recommendations to others considering the product: This by far the best bang for the buck. No other Vendor that sells this type of product even comes close. I have researched over the years even after using the product for many years. They are still by far the most advanced and cost efficient. Just ...

Sysaid is best in class

What do you like best? The best part of Sysaid for our company is the ease of use. Sure, we're the IT Department, but everything you need is already there to be used. No real "coding" experience is necessary. What do you dislike? I don't actually have any feature I would say I "dislike" about the product. I sometimes find myself hunting around for an option that I have not used in a while, but that's more on my familiarity with some of the screens, and not on the product itself. Since ...