SysAid Reviews in November 2026: User Ratings, Pros & Cons

Sysaid - Help Desk

What do you like best? The ease of use, good layout, simple search and reliability. Easy to search tickets for auditors. What do you dislike? Can't type comments directly in the Notes section, you have to click the Add Notes button and then add your comments. What problems are you solving with the product? What benefits have you realized? Sysaid solves our Help Desk issue. We rely on it for audits to show approvals of requests and to show work performed by different employees for ...

Sysaid is the best call logging software I've used.

What do you like best? I like the ease of use the most. Our end users never need a 'tutorial' on how to use the system. What do you dislike? The newest web interface seems to not scale correctly on any browser that I use. For instance it was initially difficult for me to spot where the 'send' message item was located. I prefer the last GUI more than the current one. Recommendations to others considering the product: Sysaid is a great helpdesk software. We have been using it for ...

SysAid Review

What do you like best? We like the versatile customization capabilities that allow us to tailor the system to meet our needs. What do you dislike? We would like to see more robust Project Management features. Recommendations to others considering the product: I highly recommend SysAid. Its versatility will be challenging for some. However, if you would like a feature rich product that you can customize to fit your needs, SysAid is a great choice! What problems are you solving ...

Reporting Functionality

What do you like best? The ease of tracking tasks opened, closed etc. The ability to email users directly withing the task and track via same. What do you dislike? There is nothing that I can think of right now. What problems are you solving with the product? What benefits have you realized? Reporting on various areas and users workloads via customized categories

SysAid ITIL compliant help desk system is Great!!

What do you like best? SysAid has been awesome for us. Fits audit and compliance needs and the team has always been very responsive to our needs and questions. What do you dislike? Not much on the list that I do not like. I can think of anything at the moment that is bothering me. Recommendations to others considering the product: Pricing is great! Support is also included in pricing so no extra maintenance/support fees. Meets ITIL Requirements. What problems are you ...

Sysaid is best in class

What do you like best? The best part of Sysaid for our company is the ease of use. Sure, we're the IT Department, but everything you need is already there to be used. No real "coding" experience is necessary. What do you dislike? I don't actually have any feature I would say I "dislike" about the product. I sometimes find myself hunting around for an option that I have not used in a while, but that's more on my familiarity with some of the screens, and not on the product itself. Since ...

Great product for making efficient use of your IT's time

What do you like best? I like that is now cloud based, so we can monitor our IT issues while on the road What do you dislike? The only down side is there isn't a dark mode for viewing. Recommendations to others considering the product: This by far the best bang for the buck. No other Vendor that sells this type of product even comes close. I have researched over the years even after using the product for many years. They are still by far the most advanced and cost efficient. Just ...

Excellent product

What do you like best? Quick loading clean web based interface which means we do not require a desktop install What do you dislike? Nothing to dislike about the product. It is exactly what we need for our in-house ticket management in our facility What problems are you solving with the product? What benefits have you realized? Support ticket prioritisation and queuing

Excelente herramienta de Trabajo

What do you like best? La herramienta SYSAID proporciona un excelente manejo de toda una mesa de ayuda y procesos, que hacen que la experiencia al usuarios sea la mas confortable What do you dislike? A momento existen algunas desconexiones o caidas del servidor principal de nube pero son leves. Recommendations to others considering the product: Mantener un alto nivel de ITIL para poder manejar de mejor manera la herramienta What problems are you solving with the product? What ...

Software is Scalable, Easy to use and provides all functions required

What do you like best? Help desk functionality, End user portal What do you dislike? BI Module not been included by default , without additional licences Recommendations to others considering the product: Great piece of software What problems are you solving with the product? What benefits have you realized? Priortizing work, Making tasks easier