SysAid Reviews in May 2025: User Ratings, Pros & Cons

Great cloud based solution, worry-free

What do you like best? It is Cloud based and therefore we don't have to worry about updates or software management. Automatic emailing ticket creation and response is perfect.Users simply send an email to a designated address, a ticket is created, the user is responded to and the IT team also get an alert email. I also track jobs using the cloud based dashboard. What do you dislike? Can be a head-scratcher setting up but the support is fantastic.The only problem is users and this is ...

Sysaid user

What do you like best? We have been using SysAid for over 5 years. It has streamlined our fault reporting processes and allowed users to report faults with confidence. Staff love the F11 reporting tools and now being able to attach videos of their faults. The asset register has also been a useful tool for us. What do you dislike? No real downsides, although there are always new features which we need to get up to date with! Recommendations to others considering the product: Take ...

SysAid ITSM Setup and Configuration

What do you like best? The system is so easy to setup and configure without assistance from the vendor. What do you dislike? The fact that the Password Self Service hasn't been improved since the past few versions. Recommendations to others considering the product: Be clear on what you want to use the product for, that way it will ensure that you envolve all stake holders from the scratch and ensure you do not have any resistance from other teams. What problems are you solving ...

Brilliant Experience

What do you like best? Massively helpful, and helped eliminate problems, quick to address issues if and when they occur. What do you dislike? Haven't had a bad experience, the company really looks after both end user and distributor. What problems are you solving with the product? What benefits have you realized? all four of the major service categories built in. That is, Service Request, Incident, Problem and Change Management are all included. With other Service Desk management ...

SysAid made HelpDesk easier and more convenient

What do you like best? We've implemented sysaid almost 3 years ago, since then about 50% of end users are using sysaid to open service requests and get help, we have around 15000+ tickets opened since then, including from 3rd party integration with one of our suppliers custom made help desk software. Managing service requests, assets, inventory, service request from 3rd party applications, with the help of API, became much easier. The ease of setup, and administrating the system in ...

Useful tool to organize ICT requests

What do you like best? With Sysaid we (IT department) know what we are doing, we know where do we have problems, we know who and how long is solving IT issue. On the other hand - our users, who submit tickets,know what is going on with theirs tickets - they get feedback when their ticket is opened, when is solving and when is closed. What do you dislike? Well, Sysaid is great if users are using it - and fill it with data. So, to get maximum from SysAid, users and admins must strictly ...

SYSAID Full Featured - Ease of Use Support Desk and Change Management Solution

What do you like best? The Self-Service dashboard that was recently introduced. The Business Analytics that was added that I have begun to use and find it extremely useful. The staff and people that I have had the pleasure to work with over the past 15 years. What do you dislike? Reporting is slightly on the weak side, but usually can find a way to find what I want. Would be great to have a little more on a report builder module if possible. Would like to have more reporting ...

Brilliant Service Desk Software

What do you like best? SysAid provide mes with everything I need as a Service Desk Manager. The software is very intuitive for my customers and provides my technicians and engineers with everything that they need in one place. Asset management, reporting, mobile device management - SysAid has it all What do you dislike? I can't think of anything which I actually dislike. Possible user defined reporting could be improved but that would be all. Recommendations to others considering the ...

It is a useful tool for managing my daily workload

What do you like best? I like the way I can update tasks which can be sent back to the user who raised them. It is also an easy way to monitor where the majority of my time is spent when addressing support tasks. What do you dislike? It would be nice to be able to design questions that have to be answered specifically associated to tasks of a certain type What problems are you solving with the product? What benefits have you realized? Daily issues are logged from users of the ...

SysAid Review

What do you like best? We like the versatile customization capabilities that allow us to tailor the system to meet our needs. What do you dislike? We would like to see more robust Project Management features. Recommendations to others considering the product: I highly recommend SysAid. Its versatility will be challenging for some. However, if you would like a feature rich product that you can customize to fit your needs, SysAid is a great choice! What problems are you solving ...