SysAid Reviews in July 2026: User Ratings, Pros & Cons

I love SysAid!

What do you like best? All the features and functionality it includes in the price. It's very easy to use. It has all the tech ops tools we use under one roof. What do you dislike? It has so much functionality it can be overwhelming to dive in and start getting everything setup. This is more of a frustration on my part for having a lack of capacity. However, we're engaging professional services to come onsite and get us going. Recommendations to others considering the product: ...

Easy User Friendly tool for Ticketing purpose.

Easy User Friendly tool for Ticketing purpose.One of the Essential and basic ticketing tool used for ITIL practices such as Incident management, Problem management and change management, Asset and configuration management. Easy and user friendly to use. Does not require much of training to use this tool. However, it does log you out if not used for more than 5-10mins.can be integrated with other softwares as well

Make work life simpler

What do you like best? all my open issues, and project all in one place. What do you dislike? little challenging to connect users to assigned hardware. What problems are you solving with the product? What benefits have you realized? Tracking issues and request. haveing a reporting system of what is done, not done, and has been open for a while.

Great tool, simple to use, ITIL aligment and powerful customization capabilities

What do you like best? It have several options to create a ticket (from e-mail to a key on the keyboard - F11) and is powerful enough to support detailed customization (look and feel, personalized templates, e-mail with expected resolution dates, tickets categories, timers, notifications, etc). What do you dislike? Project tracking is rudimentary (but it's not the scope) Recommendations to others considering the product: Hire a ITIL expert or SysAid consultant (or both) to get ...

SysAid is great!

What do you like best? The platform is easy to deploy and manage, it's very rich in features and the vendor's support is also excellent What do you dislike? nothing to diskile son far, the platform has made our jobs a lot easier What problems are you solving with the product? What benefits have you realized? The platform allows to achieve high levels of customer satisfaction and loyalty

A powerful tool easily deployed and adopted

What do you like best? The ease and speed with which we complted the implementation of the ITIL functinality What do you dislike? How manual the admin is, more automation please. Recommendations to others considering the product: Perfect tool for small to med enterprises. What problems are you solving with the product? What benefits have you realized? Reduced password reset requests a big win. One drawback was the initial slowness on the end user portal at launch.

Sysaid, for effective IT management and service solutions

What do you like best? Sysaid helps in the effective management of users and IT personnel and gives an all in one package with an easy to use interface and effective reporting. Gives a good standard IT automation solution. What do you dislike? The agent sometimes fails to recognise all the IT assets online and is difficult to uninstall an older version of the agent if there is a new version available that may need to be installed. Recommendations to others considering the product: ...

Great product for IT service management

What do you like best? Ease of use. Super quick on boarding. Great value for money. What do you dislike? The ITIL module is a little hard to setup. Recommendations to others considering the product: Great product for ITSM. What problems are you solving with the product? What benefits have you realized? Help Desk ticketing management and asset inventory management. Change management and CMDB.

SysAid ITSM Setup and Configuration

What do you like best? The system is so easy to setup and configure without assistance from the vendor. What do you dislike? The fact that the Password Self Service hasn't been improved since the past few versions. Recommendations to others considering the product: Be clear on what you want to use the product for, that way it will ensure that you envolve all stake holders from the scratch and ensure you do not have any resistance from other teams. What problems are you solving ...

Great cloud based solution, worry-free

What do you like best? It is Cloud based and therefore we don't have to worry about updates or software management. Automatic emailing ticket creation and response is perfect.Users simply send an email to a designated address, a ticket is created, the user is responded to and the IT team also get an alert email. I also track jobs using the cloud based dashboard. What do you dislike? Can be a head-scratcher setting up but the support is fantastic.The only problem is users and this is ...