SysAid Reviews in May 2025: User Ratings, Pros & Cons

Easy User Friendly tool for Ticketing purpose.

Easy User Friendly tool for Ticketing purpose.One of the Essential and basic ticketing tool used for ITIL practices such as Incident management, Problem management and change management, Asset and configuration management. Easy and user friendly to use. Does not require much of training to use this tool. However, it does log you out if not used for more than 5-10mins.can be integrated with other softwares as well

Great tool, simple to use, ITIL aligment and powerful customization capabilities

What do you like best? It have several options to create a ticket (from e-mail to a key on the keyboard - F11) and is powerful enough to support detailed customization (look and feel, personalized templates, e-mail with expected resolution dates, tickets categories, timers, notifications, etc). What do you dislike? Project tracking is rudimentary (but it's not the scope) Recommendations to others considering the product: Hire a ITIL expert or SysAid consultant (or both) to get ...

SysAid is great!

What do you like best? The platform is easy to deploy and manage, it's very rich in features and the vendor's support is also excellent What do you dislike? nothing to diskile son far, the platform has made our jobs a lot easier What problems are you solving with the product? What benefits have you realized? The platform allows to achieve high levels of customer satisfaction and loyalty

Make work life simpler

What do you like best? all my open issues, and project all in one place. What do you dislike? little challenging to connect users to assigned hardware. What problems are you solving with the product? What benefits have you realized? Tracking issues and request. haveing a reporting system of what is done, not done, and has been open for a while.

A powerful tool easily deployed and adopted

What do you like best? The ease and speed with which we complted the implementation of the ITIL functinality What do you dislike? How manual the admin is, more automation please. Recommendations to others considering the product: Perfect tool for small to med enterprises. What problems are you solving with the product? What benefits have you realized? Reduced password reset requests a big win. One drawback was the initial slowness on the end user portal at launch.

Sysaid, for effective IT management and service solutions

What do you like best? Sysaid helps in the effective management of users and IT personnel and gives an all in one package with an easy to use interface and effective reporting. Gives a good standard IT automation solution. What do you dislike? The agent sometimes fails to recognise all the IT assets online and is difficult to uninstall an older version of the agent if there is a new version available that may need to be installed. Recommendations to others considering the product: ...

Great product for IT service management

What do you like best? Ease of use. Super quick on boarding. Great value for money. What do you dislike? The ITIL module is a little hard to setup. Recommendations to others considering the product: Great product for ITSM. What problems are you solving with the product? What benefits have you realized? Help Desk ticketing management and asset inventory management. Change management and CMDB.

Easy to use, intuitive, and stable Help Desk and Inventory Platform.

What do you like best? The easy install and update process from the technical side is positive. Configuring routing rules and inventory assets is set and forget. Integration with third party tools is a plus as well. What do you dislike? The slower timeframe for on premis update releases. There are a few bugs in the interface that I would like corrected a little faster. Recommendations to others considering the product: Look at the benefits of using the hosted version over ...

Great no hassle tool

What do you like best? It is a simple tool, just enter log-in credentials and you can easily open tickets What do you dislike? The GUI can be improved to match what is common in 2019 What problems are you solving with the product? What benefits have you realized? Used for administration and IT issues

Great product!

What do you like best? its so smooth I love the way its so navigable. Other products are very difficult to use in comparison and I think it has a great future moving forward. the price is very affordable in comparison to other vendors. What do you dislike? nothing really I think its a great product and I cant wait to see what else the company do. What problems are you solving with the product? What benefits have you realized? none