SysAid Reviews in July 2026: User Ratings, Pros & Cons

First class support

What do you like best? The support options are fantastic. Staff can offer users a swift solution to any issue. The help desk allows for efficient project management. What do you dislike? No major issues. Some more customisation around certain template fields would be great as well as tutorials for admins on the full features available to a help desk administrator. What problems are you solving with the product? What benefits have you realized? Project and work management. We are ...

happy sysaid camper

What do you like best? customizaeble to our needs, flexible reporting templates, easy filtering What do you dislike? does not work with all website browsers, Recommendations to others considering the product: allow SysAid to view your processes and configure the product to best serve your needs What problems are you solving with the product? What benefits have you realized? allows us to measure of performance in serving our internal customers,

SysAid

What do you like best? It's a very complete system, I like the interface and easy to learn to configure What do you dislike? The chat function for end users is good but requires a little more attention Recommendations to others considering the product: It supports a lot of data and you can choose to keep the system in the cloud. It´s very easy for use. What problems are you solving with the product? What benefits have you realized? We have solved the order of requirements, ...

Amazing All-in-one ITIL tool!

What do you like best? So much customization and support staff is great! Always available for assistance in all tiers of issue I encounter. What do you dislike? It can be complicated to fully grasp the ins and outs of the system. It would be great if there was a certification course of some sort. What problems are you solving with the product? What benefits have you realized? Efficiency has increased drastically and it has unlocked time that wasn't available before.

Full featured and Simple to use

What do you like best? I have used several other Help desk packages throughout the years and SysAid is very refined and simple to use. The onboarding is smooth and configuration has been easy. What do you dislike? My only real wish is that I was able to import my previous' systems help desk tickets into the system but it is not currently capable of that. I have been told that they are working on it for the next release. What problems are you solving with the product? What benefits ...

Sysaid for a fast paced secure way to help.

What do you like best? Simple menu's that are user friendly. Ability to reach help for specific sections through a simple click. What do you dislike? Integration has a few issues, should be easier to setup and fix. maybe showing user roots that don't communicate for x amount of time could have a warning that way we can fix problems as they happen instead of waiting for someone to see the issue happening and complain to get it fixed. Recommendations to others considering the ...

Easy to manage and track incidents among my team in different locations around the world

What do you like best? Group feature for Admins and End User management, you can easily create a group and add all the permission to that group and then add the users that you want to apply those permissions. What do you dislike? Coding in SysAid for customization needs is a challenging task, deleting custom reports has been a challenge as of today I haven't been able to delete some automated reports that were created by another Admin that is no longer with the company. ...

Best cost effective ticketting system !

What do you like best? The software are really user friendly, you can make great report and the asset mangement is near perfect. It easy to find something when your research asset or some incident or request. We can configure the view you want to check the list of asset or user, each list of item can be customize in the most case. You can create diverse company so if you are a multi site company it's can be a very nice option, you can set company administrator and seperate the users by ...

Great product for making efficient use of your IT's time

What do you like best? I like that is now cloud based, so we can monitor our IT issues while on the road What do you dislike? The only down side is there isn't a dark mode for viewing. Recommendations to others considering the product: This by far the best bang for the buck. No other Vendor that sells this type of product even comes close. I have researched over the years even after using the product for many years. They are still by far the most advanced and cost efficient. ...

Comprehensive service desk system that is well priced and well supported

What do you like best? It is logical to use, works well, is well supported and a fraction of the cost of other comparable systems. What do you dislike? It would be great if it had more out of the box integration features so you could plug into other services. What problems are you solving with the product? What benefits have you realized? Service desk requests, incidents, problems and change management.