SysAid Reviews in May 2025: User Ratings, Pros & Cons

Very good ITSM tool and CMDB

What do you like best? The functionalities provided by design are quite complete a lot of possible parameters to align it to our process a very good Asset and configuration Management tool with automatic update of Asset What do you dislike? ntohing about the tool itself, maybe the fact that the implementation process is fully remote Recommendations to others considering the product: very good tool and very intuitive cmdb capabilities are very good automatic asset ...

Sysaid review

What do you like best? I really like friendly user interface, the way how you speak with your own costumers, no more duplicate tickets for something that is not working, the way how you can customize your own e-mail, pretty nice view of dashboard with tickets. What do you dislike? I don´t like that there is no HTML editor integrated into the system, and the way for using JavaScript. What problems are you solving with the product? What benefits have you realized? I am solving ...

Good and basic tool for ticketing purpose

What do you like best? This ticketing tool provides ease of access and costs less compared to other ticketing tools. Includes all the ITIL practices. Can create incidents, changes, problem records. Easy to understand. Can be integrated with other softwares as well. Automatic ticket generation is possible. Able to assign multiple tickets at a time. What do you dislike? At times there are issues when auto tickets are not generated. When alerts are received on monitoring ...

SysAid Ticketing Tool

What do you like best? User friendly Easy to use Multiple alerts can be routed at once What do you dislike? Slowness issue Logout after every 5 min Filters some time automatically gets removed In case of multiple routing of incidents.The incident may get assigned to some other team What problems are you solving with the product? What benefits have you realized? Incident creation Incident routing Change Request Fetching logs Reports creation

Excellent Service Desk Ticketing Software

What do you like best? I really like the layout and ease of use. Find that it doesn't take long for someone to learn the essentials of the product. Also like the add-on features that are available in the product. What do you dislike? It will sometimes not save your input if you are in and editing the same ticket as someone else. It would be nice if there was an ability to see if someone was also touching the same ticket you are in at the same time. Recommendations to others ...

I use sysaid for handling user incidents and asset management

What do you like best? the platform is friendly and easy for my users to adopt and report incidents via the system. i also like the automatic discovery of assets and asset data What do you dislike? nothing real. i find the platform useful Recommendations to others considering the product: its an excelent easy to use and manage platform What problems are you solving with the product? What benefits have you realized? - IT incidents management - Asset management

Takes a bit to get used to, but really powerful after that

What do you like best? - Helpdesk / Service management: This is where SysAid shines the most. It's really easy for admins to get into it and start being productive. - Asset management: What I like the most about the asset management is how detailed it is. You have to set it up properly once and it will just work after that. - Customizeable: Almost every page in SysAid is customizeable. If you don't like a field in a ticket or asset, just remove it. You can also create custom fields. ...

Solid software with great support

What do you like best? This software is easy to tweak to your company and make it work for your environment. We have several different users working on our help desk and they can all customize their view to how they want to look at and manage tickets. Overall this allows our agents to be more productive. When you run into an issue there help desk is very quick to respond and makes sure you are running as expected before they even bring up ticket closure. What do you dislike? There ...

Excellent product

What do you like best? AD integration, IT ticketing, Asset management What do you dislike? Reporting is okay, but could be more robust. Recommendations to others considering the product: I can't say enough about the product and support! What problems are you solving with the product? What benefits have you realized? Helpdesk ticketing management/response to users. It has been an excellent tool for our organization.

First class support

What do you like best? The support options are fantastic. Staff can offer users a swift solution to any issue. The help desk allows for efficient project management. What do you dislike? No major issues. Some more customisation around certain template fields would be great as well as tutorials for admins on the full features available to a help desk administrator. What problems are you solving with the product? What benefits have you realized? Project and work management. We are ...