SysAid Reviews in May 2025: User Ratings, Pros & Cons

It is a good fast and flexible program

What do you like best? The ease of use and the convenient interface What do you dislike? When interface built for a large company and there is no explanation Recommendations to others considering the product: Good product make the invest in the product design and you get the best What problems are you solving with the product? What benefits have you realized? Moving tasks neatly

SysAid Review

What do you like best? Incident and request ticketing, easy of installing the asset management. Ease of use for the end-user, make your self-service portal as simple as possible and the end-users love it. What do you dislike? It did take a while to get the hang of programming this but they are constantly improving it. I am excited to try the new workflow designer since workflows were quite complicated. What problems are you solving with the product? What benefits have you realized? ...

Helpdesk powerful solution

What do you like best? The helpdesk solution is easy to use, to implement and to customise. Sysaid is a powerfull set of solutions. All the ITIL consideration are welcome. The support team is excellent, available and provide a great following. What do you dislike? We have the opportunity to customise and create fields however, it is not so easy to display it in the end user portal. The best would be to have the request form displayed the same way in the end user portal as it has been ...

Very useful and very responsive support

What do you like best? The software is quite complete, with a lot of different features all useful to handle and automatize a tickets system. The support is very responsive, and ready to help you if you have any concerns. What do you dislike? Some features are missing but you can tell the support and they will try to add this features in the next update. What problems are you solving with the product? What benefits have you realized? NETK5.com.cn is an IT service company, we ...

SysAid - Great customizable ITSM tool

What do you like best? How easy it is to customize anything. We have completely customized everything to what we want. What do you dislike? It was the support, but that has improved tremendously. Now it's maybe the look and feel. They have improved on that as well. I would like to see email templates improved. Recommendations to others considering the product: If you want a product you can customize to your needs then SysAid is the right choice. What problems are you solving ...

SysAid is a great ITSM that provides a robust, feature rich experience

What do you like best? SysAid has been instrumental in unifying the ticket and request workflows. Their professional support has always been receptive and their ability to present solutions for complex business processes has always been impressive. We consider them a strong ally in assuring that our IT departments can provide the best service to our teammates. What do you dislike? SysAid is a resolutely stable system. It does everything its advertised as doing in a feature rich and ...

Easy To Use

What do you like best? Ease of use. Didn't take much long to learn how to use and customize for our company. At first functionality was difficult in early stage but it has improved a lot over the years. The asset tracking is great! You can identify equipment with login. You can do automate windows updates, you can even remote into the device from within SysAid. This is very helpful when trying to fix a problem. What do you dislike? Some fields do not auto populate such as time. ...

Why we choose SysAid's Help Desk Software

What do you like best? A very powerfull ticket management tool, is very easy to install it and start using it, you can modify/personalize the flow that the ticket will follow and create different roles for the team members, log the time of the activities and have an insight panel in where you can see a summary of the tickets pending for assignation, closed or being categorized depending of your needs. What do you dislike? So far I have no complaints, the software does their job ...

Fantastic Customer Service

What do you like best? Strong ticketing system, and good IT monitoring tools. Easy to deploy workstation monitoring tools over the network with Remote Deployment Servers. The website is also fairly intuitive and easy to use. The system is also highly customisable for both Logos and Branding, as well as for the more technical things such as support forms, and monitoring templates. Reasonably large choice of Addons available as well, giving additional features such as integration with, ...

Overall good - needs improvement

What do you like best? End user portal, flexibility and customisation What do you dislike? Admin side of managing tickets. Messages between Admin and customer show in a way that isn’t fluent, wish we could customise the Admin portal more. What problems are you solving with the product? What benefits have you realized? Everything in one place, can audit all our customer interactions and reporting is made much easier