SysAid Reviews in May 2025: User Ratings, Pros & Cons

Sysaid Keeps us moving

What do you like best? Simple user interface and customised e-mail notifications allow our user to easily log calls and for us to work to resolve them. Workflow automations saves us a lot of time and effort and allows us to provide a more logged and re experience to our users. The ability to create custom reports for distribution to the management team helps us show the progress that we are making, the SLA that we have met and number of issues that have been solved by the team for both ...

Great product changes our business for the better

What do you like best? Incident management - ease of use and management ability What do you dislike? workflow configuration - too difficult to get started using What problems are you solving with the product? What benefits have you realized? internal business operations/incident management

Sysaid has helped streamline my business

What do you like best? Sysaid has assisted with goal setting and streamlined my business processing allowing ease for help desk staff and customer access to ticketing What do you dislike? Nothing that I dislike about Sysaid very happy with the service Recommendations to others considering the product: Helpful and time aware staff and feedback was excellent. Feel very supported by the product and highly recommend it What problems are you solving with the product? What benefits ...

Excellent product

What do you like best? Very easy to integrate into our existing solutions, the UI is easy to follow and understand What do you dislike? All good so far, nothing negative to say at this stage Recommendations to others considering the product: Very good product, easy to implement, great support staff to assist with any integrations. What problems are you solving with the product? What benefits have you realized? many moving parts in the organisation and when new staff join ...

Excellent poduct

What do you like best? It is an easy to use tool, easy to teach other coworkers. When creating tickets everything is very easy, the detail that can be given for them is very useful. For the attached files. Notifications are very helpful for one to notice when something is happening and to be aware of it. What do you dislike? Does not relate tasks, is a bit slow and confusing What problems are you solving with the product? What benefits have you realized? Disorganization

Best IT service

What do you like best? Customer success and management Business success Visibility What do you dislike? The search in SysAid is not fun to operate. We need to use our own search engine on top of SysAid to make it usable. Recommendations to others considering the product: Make sure you have a good person installing it who knows what he's doing What problems are you solving with the product? What benefits have you realized? It's made my business revenue increase and my ...

Good Product

What do you like best? Support user requirements easy and fast, we don't have to create user by user thanks to the integration that has with O365 . What do you dislike? In fact I like the tool but I would like there will be an iOS App to end user. Recommendations to others considering the product: Easy to use, control users and requirements. What problems are you solving with the product? What benefits have you realized? Response time is best, internal SLAs have improved.

Game changer for our IT

What do you like best? Easy to use and saved us loads of time and money in our IT department What do you dislike? I would like the ability to add additional categories to describe a service request, incident, problem or change Recommendations to others considering the product: The customer really has to analyze all incident and service request parameters to determine all the parts, users, departments, workflows and approval processes involved in dealing with an issue or request, ...

SySaid excelente herramienta de gestión IT

What do you like best? SysAid es una herramienta completa que permite la atención y gestión de casos, incidentes no solo de IT se puede ajustar a cualquier área de la compañía, permite integraciones con otras aplicaciones corporativas ue dan funcionalidad y fácil acceso al usaurio final, permite un control de inventario IT (Activos) que permite tener control de cambios actualizaciones que tenga cada equipo, facil de implementar con las obciones por defecto ya se puede gestionar de manera ...

We love SysAid

What do you like best? SysAid works really well, they have updates with meaningful feature additions and rarely does anything break with an update. We use SysAid for incidents, but also for tracking inventory, asset warranty expiration reminders, and product redemption codes or product key tracking. I have recently been learning more about how to get more use from SysAid - they have really nice articles and examples to go off of. Support is also easy to work with and will provide any ...