SysAid Reviews in July 2026: User Ratings, Pros & Cons

Sysaid Keeps us moving

What do you like best? Simple user interface and customised e-mail notifications allow our user to easily log calls and for us to work to resolve them. Workflow automations saves us a lot of time and effort and allows us to provide a more logged and re experience to our users. The ability to create custom reports for distribution to the management team helps us show the progress that we are making, the SLA that we have met and number of issues that have been solved by the team for both ...

Review of SysAid

What do you like best? It is a simple tool which facilitates the installation and configuration of it, also it is also certified by ITIL for the processes of Incident Management, Requests and Problems which is a point in favor for the management of IT services. What do you dislike? Integration with third-party tools can be expensive. The flexibility for template modification can be a bit difficult Recommendations to others considering the product: They must know at least the ...

Great product changes our business for the better

What do you like best? Incident management - ease of use and management ability What do you dislike? workflow configuration - too difficult to get started using What problems are you solving with the product? What benefits have you realized? internal business operations/incident management

Excellent product

What do you like best? Very easy to integrate into our existing solutions, the UI is easy to follow and understand What do you dislike? All good so far, nothing negative to say at this stage Recommendations to others considering the product: Very good product, easy to implement, great support staff to assist with any integrations. What problems are you solving with the product? What benefits have you realized? many moving parts in the organisation and when new staff join ...

Sysaid has helped streamline my business

What do you like best? Sysaid has assisted with goal setting and streamlined my business processing allowing ease for help desk staff and customer access to ticketing What do you dislike? Nothing that I dislike about Sysaid very happy with the service Recommendations to others considering the product: Helpful and time aware staff and feedback was excellent. Feel very supported by the product and highly recommend it What problems are you solving with the product? What benefits ...

Excellent poduct

What do you like best? It is an easy to use tool, easy to teach other coworkers. When creating tickets everything is very easy, the detail that can be given for them is very useful. For the attached files. Notifications are very helpful for one to notice when something is happening and to be aware of it. What do you dislike? Does not relate tasks, is a bit slow and confusing What problems are you solving with the product? What benefits have you realized? Disorganization

Good Product

What do you like best? Support user requirements easy and fast, we don't have to create user by user thanks to the integration that has with O365 . What do you dislike? In fact I like the tool but I would like there will be an iOS App to end user. Recommendations to others considering the product: Easy to use, control users and requirements. What problems are you solving with the product? What benefits have you realized? Response time is best, internal SLAs have improved.

Best IT service

What do you like best? Customer success and management Business success Visibility What do you dislike? The search in SysAid is not fun to operate. We need to use our own search engine on top of SysAid to make it usable. Recommendations to others considering the product: Make sure you have a good person installing it who knows what he's doing What problems are you solving with the product? What benefits have you realized? It's made my business revenue increase and my ...

Plataforma para la gestión de solicitudes e incidentes

What do you like best? Fácil de implementar y administrar, múltiples funcionalidades, escalable y buen servicio al cliente y de soporte técnico. What do you dislike? El app móvil no están funcional, deben mejorarlo. Recommendations to others considering the product: Revisar las funcionalidades que su organización requiere de este producto y aplicarlas de forma escalable. What problems are you solving with the product? What benefits have you realized? Definir los procesos ...

Sysaid an Invaluable IT Support Tool

What do you like best? The reporting facilities and the ease of use for the end user and the multiple ways that communications can be used between IT Support and the end user. What do you dislike? Some customising of areas can be complex Recommendations to others considering the product: Explore its many features, worth the expense What problems are you solving with the product? What benefits have you realized? Various problems, remote installation of required software, ...