SysAid Reviews in May 2025: User Ratings, Pros & Cons

Customization and automation.

What do you like best? All is automated, routed/directed to the correct indoviduals which save us time, money and allows to operate in an efficient way. What do you dislike? We like everything, meets all our expectations and requirements. Recommendations to others considering the product: SysAid is fully customizable and automated which allows us to focus on tasks with higher priorities and not repetitive. What problems are you solving with the product? What benefits have you ...

Great system and company

What do you like best? Great company to work with. The workflows are easy to set and stay on top of your work. Reporting inside of tool is very helpful. Current updates are making it better everyday What do you dislike? Cloud could be slow at times but they have addressed all concerns. Feature request list can be length but they do listen to needs and add them. Recommendations to others considering the product: Look at all features before start configuring What problems are ...

SysAid - Powerful and improving

What do you like best? SysAid provides useful tools to solve it issues quickly and efficiently. What do you dislike? The remote control support without the teamviewer addons What problems are you solving with the product? What benefits have you realized? All sorts of it issues. We also use workflows to improve sales and HR processes

Great Asset Management and Ticketing

PROS & CONS What are the best aspects of this product? Works as intended. Asset management and ticket is very easy to use, versatile, configurable, and scalable. A lot of information is provided from the agent and the work flows are very good. What aspects are problematic or could work better? They need a mobile app that is a mobile version of the entire software not just ticketing as it is right now. What features/services would you like to see in future versions of this product? A ...

SysAid - Review.

What do you like best? The interface, and that it's cloud based. What do you dislike? I think the mobile application needs some work. What problems are you solving with the product? What benefits have you realized? We are keeping track of tickets across multiple geo-graphical locations. SysAid has helped to keep the team in sync and also to track assets across countries.

Super customer service!

What do you like best? The feature I like best is their customer service. If you ever need assistance with configuring something, they are more than willing to assist. In addition, they are available to help with general questions as well. They will make suggestions on how to be more efficient when necessary - which I find very useful. The customer service representatives are available via phone, email or chat. I use the chat service most of the time as I find it to be very convenient. ...

ITIL made easy by Sysaid

What do you like best? We love the way the system compliments our implementation of ITIL. It simply integrates into our AD and allows new users who have little IT knowledge, allowing them to follow simple managed steps to find support. Utilising the FAQ means users can get support before they even log a call and can get them back up and running in less than a minute. What do you dislike? Some workflows can seems too tab based and would be good if items should auto appear or disappear ...

A very Convenient Tool for IT and Ticket management

What do you like best? It performs very well, no slow down or black-outs. This tool make easy to manager several IT resources at a time. Ont he other hand, it is very flexible allowing to customer to open tickets thru a Web portal, and follow up any update in the cicle. What do you dislike? Poor project management tools and quite pricey. Task management is a little confused, and it hard to determine dependencies between then. Additionally, UI in this module is outdated and hard to ...

i am support engineer in consist for 5 month

PROS & CONS What are the best aspects of this product? the prodact got high Modularity, can be used in any organizatioon, quick and easy acces, very end users friendly. What aspects are problematic or could work better? Its hard to make changes once the prodaction completed, would reccomend to take more serios some of the bugs and features , making more progress between edition, so the customers can see deffrnce between editions. What features/services would you like to see in future ...

Review of SysAid

What do you like best? It is a simple tool which facilitates the installation and configuration of it, also it is also certified by ITIL for the processes of Incident Management, Requests and Problems which is a point in favor for the management of IT services. What do you dislike? Integration with third-party tools can be expensive. The flexibility for template modification can be a bit difficult Recommendations to others considering the product: They must know at least the ...