SysAid Reviews in July 2026: User Ratings, Pros & Cons

We swapped to SysAid from another…

We swapped to SysAid from another system. The staff at SysAid were friendly and helpful during the transition, and the tech enablement sessions they offered helped us to tailor the system to our needs perfectly. Overall a great experience.

"Management tool that every IT area must have"

What do you like best about SysAid? excellent solution for IT service management What do you dislike about SysAid?

SysAid - A Lion King Of Ticket Management

The SysAid Tool really helps in managing the tickets more effectively and is very useful when it comes to communicating with the end users. Also, administrative reports help in capacity tracking and such. Overall, the application is great. But some UI changes and workflow changes would make it even better.

"Great Product & Excellent Service"

What do you like best about SysAid? SysAid has been instrumental in helping our company create a self-service portal for our clients and employees to learn about our product. Working closely with our Customer Success Manager, they are quick to answer unique ticketing and knowledge base requests and always thinks out-of-the box for workaround solutions.

My experience with SysAid

SysAid brought us more agility in handling tickets, a more intuitive end user portal, forms with easy approval to be done through workflow joe.

Great ITSM with Excellent Service

We have been using SysAid as our ITSM for 5+ years and have had a plethora of success. The ease of setting up our self-service portal and knowledge base has been instrumental in sharing our cloud product help content and has decreased our ticket volume by 50%. Our CSM and their customer service representatives have always been fast to respond to our questions. I really appreciate that they value their users' experiences and promote successes during their yearly virtual SMART conference. I ...

"Sysaid Usage - A year Later"

What do you like best about SysAid? Nearly a year following my initial review, I've had the opportunity to extensively integrate SysAid into my daily workflow. I've discovered that, while it continues to provide the same robust features, the SysAid team is commendably receptive to incorporating valuable new functionalities. The introduction of a query-answering bot and automated ticket logging is particularly noteworthy. I am hopeful that SysAid will consider granting users the ability to ...

"A solution worth trying"

What do you like best about SysAid? It is easy to use and provides the tools to implement and integrate with email. Makes reaching out to the customer support simple especially with how frequent this is used. Lots of features too.

SysAid the Service desk of champions.

We are one of the biggest software suppliers in the public sector in South Africa, and SysAid handles all our Helpdesk/Support processes. With great value for money, support, and services, there is no way we can replace SysAid.

"best and valuable"

What do you like best about SysAid? Easy to update and everything about the ticket is manageable What do you dislike about SysAid?