SysAid Reviews in November 2026: User Ratings, Pros & Cons

Great Product!

What do you like best? The support the team provides is amazing! What do you dislike? Nothing - everything is great - highly recommended! What problems are you solving with the product? What benefits have you realized? Creating clear visibility to all teams.

Exceptional Customer Service

What do you like best? Customer Service Self-Service Portal Asset Management Knowledge Base What do you dislike? The seemingly endless configuration options can seem daunting at first, but once you understand them, they make the system much better. Recommendations to others considering the product: Make sure that you take the time to configure your system correctly during implementation. That way, the architecture will be sturdy from the beginning. What problems are you ...

It is easy to use

What do you like best? The option to connect remotely to clientes What do you dislike? Sometimes the service not running on client side, and have to restart computer to run the service agent. Recommendations to others considering the product: I like the option to connect remotely to the end users, it is easy to filled information to get a selfservice database with incidents. What problems are you solving with the product? What benefits have you realized? Get a database to ...

A good product that needs to improve the user experience

What do you like best? The chat where you can send messages without talking directly to the employees. It's Makes proper management of all users' calls. There are capabilities for tools such as attaching files, sending emails on every reply when someone answers, etc. which helps greatly in calls management. What do you dislike? The design is very cumbersome and not very clear, which causes user discomfort. Switching between the different tabs does not shows alerts when ...

Dors review on sysaid .

What do you like best? Sysaid improving the team dynamic and the work flow, also sysaid make easy solution for any company with any type of workflow they have, the system can wear the company systems and work with them also webs Power BI and other programs like TV . What do you dislike? Sometime bugs and features take to long to improve, somtime the system is very deficult to understand, sometime to get an answer from Sysaid teams takes to long, but always a pro service . Logs file ...

An amazing experience overall

What do you like best? Easy to set up, use and user friendly. Can be customizable and most important automated. Allowed us to automate processes getting rid off manual and repetitive tasks. Saved us time and money and let us focus on other tasks with higher priority. The integration was easy as we were working trough email which allowed us to be more organized and keep track of our workload What do you dislike? We like everything, thats why we keep choosing Sysaid as our main ...

Top service. Fully automated and customized.

What do you like best? very good service and support. Product with excellent User experience. What do you dislike? Nothing. We like everything, thats why we keep choosing Sysaid as our main operational tool. Maybe continuing adding features as sysaid always do. What problems are you solving with the product? What benefits have you realized? Managing help desk. Very informative system.

Customization and automation.

What do you like best? All is automated, routed/directed to the correct indoviduals which save us time, money and allows to operate in an efficient way. What do you dislike? We like everything, meets all our expectations and requirements. Recommendations to others considering the product: SysAid is fully customizable and automated which allows us to focus on tasks with higher priorities and not repetitive. What problems are you solving with the product? What benefits have you ...

Great system and company

What do you like best? Great company to work with. The workflows are easy to set and stay on top of your work. Reporting inside of tool is very helpful. Current updates are making it better everyday What do you dislike? Cloud could be slow at times but they have addressed all concerns. Feature request list can be length but they do listen to needs and add them. Recommendations to others considering the product: Look at all features before start configuring What problems are ...

Great product with great support

What do you like best? Price is good, out of the box features are great and it is very easy to configure the system yourself. I have had some great support and service from everyone I have spoken with at SysAid, from the initial sales contact, through the solution architects and the general support response has been fantasic. I had not expected such good support for a product at this price point. We reviewed 4 products alongside SysAid and SysAid were the mosyt responsive and supportive ...