SysAid Reviews in July 2026: User Ratings, Pros & Cons

SysAid was professional, reasonably priced and very knowledgable

What do you like best? Our Help Desk Team has benefited significantly from SysAid What do you dislike? Nothing in particular. We have not found a short coming yet. What problems are you solving with the product? What benefits have you realized? We needed to have a central reference point to access tickets. The product works exactly as advertised.

Exceptional Customer Service

What do you like best? Customer Service Self-Service Portal Asset Management Knowledge Base What do you dislike? The seemingly endless configuration options can seem daunting at first, but once you understand them, they make the system much better. Recommendations to others considering the product: Make sure that you take the time to configure your system correctly during implementation. That way, the architecture will be sturdy from the beginning. What problems are you ...

It is easy to use

What do you like best? The option to connect remotely to clientes What do you dislike? Sometimes the service not running on client side, and have to restart computer to run the service agent. Recommendations to others considering the product: I like the option to connect remotely to the end users, it is easy to filled information to get a selfservice database with incidents. What problems are you solving with the product? What benefits have you realized? Get a database to ...

Dors review on sysaid .

What do you like best? Sysaid improving the team dynamic and the work flow, also sysaid make easy solution for any company with any type of workflow they have, the system can wear the company systems and work with them also webs Power BI and other programs like TV . What do you dislike? Sometime bugs and features take to long to improve, somtime the system is very deficult to understand, sometime to get an answer from Sysaid teams takes to long, but always a pro service . Logs file ...

A good product that needs to improve the user experience

What do you like best? The chat where you can send messages without talking directly to the employees. It's Makes proper management of all users' calls. There are capabilities for tools such as attaching files, sending emails on every reply when someone answers, etc. which helps greatly in calls management. What do you dislike? The design is very cumbersome and not very clear, which causes user discomfort. Switching between the different tabs does not shows alerts when ...

Great product with great support

What do you like best? Price is good, out of the box features are great and it is very easy to configure the system yourself. I have had some great support and service from everyone I have spoken with at SysAid, from the initial sales contact, through the solution architects and the general support response has been fantasic. I had not expected such good support for a product at this price point. We reviewed 4 products alongside SysAid and SysAid were the mosyt responsive and supportive ...

All essencials in one tool

What do you like best? That everything is customizable and automated. No need for more manual work on repetitive tasks and can focus on tasks with higher priority and urgency. Easy to configure, use and user friendly. Quick reporting usage and dynamic graphs which allows us to present our weekly, monthly work, numbers to management within minutes. What do you dislike? We like everything, maybe we dislike some special coding and configurations on specefic 3rd party integration such as ...

Recommend sysaid to all

What do you like best? i like the incident/request and asset management What do you dislike? what i dont really like are the remote control tools, but they are improving Recommendations to others considering the product: yes, this product is higly recommendable. know what u what and contact their sales rep, they will set u up perfectly. What problems are you solving with the product? What benefits have you realized? every thing is centralized indicents,request and asset ...

Sysaid is awesome

What do you like best? Very easy to navigate, The fact that you can customize this product is a great addition. What do you dislike? I really can't think of a bad thing to say about SysAid. Recommendations to others considering the product: Please add a customization for a way to add Audit logs. What problems are you solving with the product? What benefits have you realized? We are using sysaid to control everything within the whole company.

Top service. Fully automated and customized.

What do you like best? very good service and support. Product with excellent User experience. What do you dislike? Nothing. We like everything, thats why we keep choosing Sysaid as our main operational tool. Maybe continuing adding features as sysaid always do. What problems are you solving with the product? What benefits have you realized? Managing help desk. Very informative system.