SysAid Reviews in May 2025: User Ratings, Pros & Cons

Expensive solution

What do you like best? Easy to use for the end-user to open new tickets What do you dislike? really difficult to configure and missing lots of useful options/features Recommendations to others considering the product: you can find a cheaper and better solution (even free one). for this price, I would expect a better support but they asked me for more money to develop standard stuff. What problems are you solving with the product? What benefits have you realized? I did ...

Highly Recommend Sysaid

What do you like best? Love the software's adaptability and the cross-referencing of information across the different modules. What do you dislike? Nothing negative to report regarding this software. Recommendations to others considering the product: Have a close look at what this product has to offer... it is extremely robust and can help your organization attain many of it's IT management goals. What problems are you solving with the product? What benefits have you ...

All-in-one service

What do you like best? The personalization theme that Sysaid has helps my users to raise their own tickets within the self-service portal, as well as helping administrators to have better control of the service level with notifications and personalization, time boards real help a lot on the topic of real-time monitoring What do you dislike? The CMDB modules are partially enabled, and the topic of remote control, if used, does not give many options for the administration of the ...

Speedy communication and Implementation

What do you like best? While the software was a little tricky to setup, the support is amazing. We had a specialist during the on-boarding process that helped us with ANY issues. What do you dislike? Some of the items were a little tricky to find but through the onboarding engineer, we were able to find everything. Recommendations to others considering the product: Use your on-boarding engineer to completely setup the system to your satisfaction. Afterwards you will need to ...

Good tool

What do you like best? It is a great ticket management tool. It is very easy to create them and associate them with those responsible. In turn, allowing attachments to be added makes it easier to work and understand the reported problems. The notifications via email of those involved facilitate communication and the haste with which the work needs to be done. What do you dislike? The project management part is a little slow, confusing. It does not have a friendly interface. It does ...

Great to have sysaid

PROS & CONS What are the best aspects of this product? Incident management , request management, change management, assets management What aspects are problematic or could work better? remote control feautre could be updated What features/services would you like to see in future versions of this product? Super easy remote control feature What specific problems in your company were solved by this product? my incident and requests are now centralized Are you a current user of this ...

We love SysAid

What do you like best? After sales support and great customer service! Intuitive UI and easy management of tickets. End users all really enjoy using SysAid for its simplicity and easy to understand layout. What do you dislike? Deeper integrations such as a Splunk native integration are missing. Price can always be better ;) Recommendations to others considering the product: Be clear and concise when discussing the needs for your solution so that the team can best help you out! ...

Great Product!

What do you like best? The support the team provides is amazing! What do you dislike? Nothing - everything is great - highly recommended! What problems are you solving with the product? What benefits have you realized? Creating clear visibility to all teams.

SysAid was professional, reasonably priced and very knowledgable

What do you like best? Our Help Desk Team has benefited significantly from SysAid What do you dislike? Nothing in particular. We have not found a short coming yet. What problems are you solving with the product? What benefits have you realized? We needed to have a central reference point to access tickets. The product works exactly as advertised.

Great ITSM Tool

What do you like best? Excellent! Easy platform to use and tickets are handled effectively. The SLA is short and visibility is always there. What do you dislike? I have nothing negative to say about this tool. What problems are you solving with the product? What benefits have you realized? Shorten SLA's and user experience.