SysAid Reviews in May 2025: User Ratings, Pros & Cons

It is useful to organize and monitor the workflow.

What do you like best? It is an extremely useful tool because it allows you to manage the work flow in a super effective way, thus controlling the time that the development of different activities entails, managing to promote the development of activities in a more effective way. What do you dislike? Integration with other tools is very awkward to execute with this tool, I think that is the only negative thing I have noticed about this tool. It would be ideal if they updated this ...

Great ITSM tool

What do you like best? Thumbs up for Sysaid! Really helped reduce the SLA's of our support teams. Would recommend this product to all organizations looking to streamline their ticket handling process. What do you dislike? Liked everything. Would thouroughly recommend. What problems are you solving with the product? What benefits have you realized? Shorted SLA's for support.

Adequate for IT and moving in the right direction

What do you like best? The reason there are so many helpdesk solutions out there is that everyone's needs are different and it is very difficult to find something that exactly meets your requirements. I feel like for the size and working style of our support team, SysAid provides the right amount of features and functionality without being too cumbersome. Our users simple email our support address to submit a ticket in SysAid, and our operators assign it to the most appropriate user. ...

Stellar Account Rep!

What do you like best? Our Enterprise Account Manager - Jonathan Sacker! What do you dislike? Some RTF issues when entering KBs that is already known. What problems are you solving with the product? What benefits have you realized? We are directing users to figure out their issues on their own. At least 50% of the tickets are coming through SysAid.

SysAid ITSM

What do you like best? The best thing I like about SysAid is about creating service requests. it gives an opportunity to define all assets and their categories. What do you dislike? creating workflows, but with more training and hands-on experience it can be easy. Recommendations to others considering the product: It is a very good helpdesk software and IT service management software and eas to use What problems are you solving with the product? What benefits have you ...

Excellent Insightful Platform

What do you like best? Interactive Dashboards, Level of customization What do you dislike? Difficulty in patch upgrades and certain areas of setup Recommendations to others considering the product: Excellent system, make sure you have a strong implementer on your team with fair database knowledge, a value adding package What problems are you solving with the product? What benefits have you realized? Traceability with suppliers, better team performance

System and Network administrator

What do you like best? To follow asset with advanced informations What do you dislike? remote support is really slow. Some issue is solving slowly. Recommendations to others considering the product: It is really important to build good structure on first installation. What problems are you solving with the product? What benefits have you realized? Folowing our assets and Asset management.

Excellent Incident manager and Helpdesk ticketing system

What do you like best? Fast, efficient and easy to use, dashboards. What do you dislike? Lack of mobile app for newer versions of Android and IOS. What problems are you solving with the product? What benefits have you realized? IT Service Management and Helpdesk.

A good powerful and cost-effective ITSM application

PROS & CONS What are the best aspects of this product? SysAid provides a powerful, full-suite functions which most organizations are looking for. Also, it is very cost-effective which you can purchase the modules that fit your needs and budget. You can add/remove the modules as your organization grows. You can simply use as the Helpdesk (service tickets, chat, dashboard and reports), and then add user management, asset management, patch management, remote support, etc. What aspects are ...

Another annoying site where they're not…

Another annoying site where they're not upfront about pricing until you contact them.