SysAid Reviews in May 2025: User Ratings, Pros & Cons

SysAid ITSM Setup and Configuration

PROS & CONS What are the best aspects of this product? The system is so easy to setup and configure without assistance from the vendor. The system also managed to turn the department which has been using an internal and very basic system which was only able to record, assign and close the incidents, with not much when it comes to reporting, to a full ITSM compliant department with over 30% improvement in managing the cases. What aspects are problematic or could work better? The Password ...

Good application

What do you like best? Tracking of tickets/service record. Tracking of assets. Customization, sending alerts and email notification. What do you dislike? It's pretty fine. The only thing is cloud base, that means if your internet is not good, the performance will be slow down. Recommendations to others considering the product: Easy to use. Friendly user interface What problems are you solving with the product? What benefits have you realized? floor support and asset ...

New SysAid

What do you like best? It is very easy to configure, its implementation saves us a lot of time, it is flexible in every way What do you dislike? That it is not fully translated, although it gives the opportunity to do it and improve it What problems are you solving with the product? What benefits have you realized? It comes to cover a very important area for the company, since it helps us to make the reports and follow up on our assets

Our experience with SysAid

PROS & CONS What are the best aspects of this product? Easy to use, can be configured to use ticket allerting, good for asste management What aspects are problematic or could work better? Too many menus to configure, asset list could be more easy to configure it's output What features/services would you like to see in future versions of this product? I would like to see host monitoring and somre services included in a free way like teamviewer (better) integration (not working that ...

An in-depth ITSM tool with a range of functionalities

PROS & CONS What are the best aspects of this product? Service desk and asset management are excellent and very in depth. What aspects are problematic or could work better? Service desk messaging could be simpler and some features are so in-depth that they become intimidating What features/services would you like to see in future versions of this product? Improved UX for service desk messaging/interaction with users What specific problems in your company were solved by this product? ...

SysAid is in a league of it's own

PROS & CONS What are the best aspects of this product? The ease of use and how independent you can be with this product. The advantages that SysAid has are many of which are having a computer inventory, a ticket system, a database to help users, easy to make reports, understandable graphics, in short, many benefits that can be derived from this platform. What aspects are problematic or could work better? Being able to assign multiply user would be helpful. What features/services would ...

Excellent Product

What do you like best? Team is very knowledgeable and almost always available. What do you dislike? Need Professional Services to configure features. What problems are you solving with the product? What benefits have you realized? Problems solved include better routing of Incidents and Request.

My experience with sysaid

What do you like best? Sysaid Throughout our company we use sysaid in our IT department so that they can track and organize tickets efficiently, effectively and quickly thanks to sysaid we have been able to manage our helpdesk and improve communication between our IT department and our customers, other a good strong point of sysaid is its technical support since it is highly trained and they help you configure anything you need and they also answer any question no matter how small their ...

Enterprise Class Ticketing System

PROS & CONS What are the best aspects of this product? History Traceability Service Requests bulk management Automatic escalation What aspects are problematic or could work better? Template management Mobile App What features/services would you like to see in future versions of this product? Integration to 3rd party ticketing systems What specific problems in your company were solved by this product? Service provider management Internal service delivery improvement internal task ...

Meeting the needs of the Company

What do you like best? How easy it is to configure the app to our existing ITIL process. The ability to pick what services we would like to have as well as the ability to integrate using API as well as the marketplace. What do you dislike? That the updates are only offered 2 times for your for on-premise, and that the Description session of the SRs is not rich text compatible which the app currently doesn't have at this time. What problems are you solving with the product? What ...