SysAid Reviews in May 2025: User Ratings, Pros & Cons

Darin's SysAid Review

PROS & CONS What are the best aspects of this product? User experience from what i am hearing is the best. on the Admin side, even better on the usability scale. What aspects are problematic or could work better? Building Custom Reports is too general but i don't do many of them. Also, integration with Microsoft Teams would be beneficial on creating tickets. What features/services would you like to see in future versions of this product? Integration with Microsoft products. Maybe ...

SysAid the best help

PROS & CONS What are the best aspects of this product? A very complete tool, easy to configure, easy to use and with first-rate support. What aspects are problematic or could work better? I think the only suggestion is that the end user, from his cell phone, can report the cases. What features/services would you like to see in future versions of this product? An application for both Android and Iphone, that allows creating cases and that is easy to install What specific problems in ...

SysAid - A simple solution for ITSM

PROS & CONS What are the best aspects of this product? Customization, customer support, ticket and request management, workflow building and general usage. What aspects are problematic or could work better? The interface is a little dated and could do with updating. E-mails and conversations could flow better in tickets to make for a better channel of communication What features/services would you like to see in future versions of this product? I'd love to see an e-mail channel viewer ...

Very good ticketing system

PROS & CONS What are the best aspects of this product? The fact you got all the thing you need in one place What aspects are problematic or could work better? nothing for me, the software are really good What features/services would you like to see in future versions of this product? A rental Sytem What specific problems in your company were solved by this product? The need to centralize ticket and inventory Are you a current user of this product? Yes

ITSM tool easy to use and easy to deploy

PROS & CONS What are the best aspects of this product? You can role many Support áreas to use this tool for many business flows, some users even doesn't have idea that they are using a tool for his Request follow ups What aspects are problematic or could work better? Extract data for specific information that is not available by reports, change management could work better if you want to manage certain datetime values to control efficiency of teams What features/services would you like ...

Great product and excellent service.

What do you like best? It is becoming more user friendly and intuitive. What do you dislike? In the past we have struggled with connectivity, but not so much recently. What problems are you solving with the product? What benefits have you realized? We are using it for support ticket management, and exploring it for software change requests.

Why SysAid has no rival.

SysAid is great

PROS & CONS What are the best aspects of this product? Customization and the implementation support. What aspects are problematic or could work better? Some of the customization content could be easier to use to where it doesn't need to require coding experience What features/services would you like to see in future versions of this product? Integration to microsoft teams What specific problems in your company were solved by this product? it support, asset management Are you a ...

SUPPORT HAS VERYWELL

What do you like best? excellent accompaniment from the support and customer service area, they sent me guidance documents and the advisors were always attentive to solve my questions and requirements for this reason I give it the highest rating, very good service What do you dislike? THE DOCUMENTATION NEEDS MORE INFORMATION Recommendations to others considering the product: questions and requirements for this reason I give it the highest rating, very good service What ...

Great Helpdesk system

What do you like best? The implementation was straight forward for us and they are constantly adding improvements without changing the price which is great. Also the support and community is great, very quick to respond and escalate when needed. What do you dislike? Some of the configuration elements are clunky, as are the intergrations, but the help from support and community is great. Recommendations to others considering the product: Get help from support when implementing ...