SysAid Reviews in July 2026: User Ratings, Pros & Cons

"Enterprise Service Management with Automation"

What do you like best about SysAid? We are using SysAid in information technology (IT). That was what we originally started using it to do: incident requests, changes, and problems. Then, people loved SysAid so much that other support departments, like human resources, finance, and our facilities department came to us, and said, "Could we also use the same SysAid platform for all the staffing in our agency who are looking for support since everybody likes the user interface?" Also, if ...

SysAid ITIL

PROS & CONS What are the best aspects of this product? Customizability of each of the sections is great. Being able to customize templates and have them go through a process that allows end-users to complete sections that are assigned to them is a wonderful thing to have. I've set one up for monitor approvals, user wants a new monitor submit the template and it notifies their manager and the manager can then approve or deny. What aspects are problematic or could work better? Tabs inside ...

Great Experience

PROS & CONS What are the best aspects of this product? Ability to be able to use the analytic and reporting at convenience, creating your type of report weekly, daily or monthly Spooling at ease when and how you want it Sysaid CX/UX is top notch for a first time user (onboarding) easy navigation Sysaid helps with right prioritization, the impact and urgency of tickets helps process manager to adequately engage the user What aspects are problematic or could work better? The chat ...

Improving the monitoring of IT processes

PROS & CONS What are the best aspects of this product? SysAid sticks to our needs in the IT department. It allows us to record all events or problems with the necessary information. The monitoring is very simple and with the information that allows to generate data analysis for decision making. Asset management allows us to have a history of events as well as the support provided. you can integrate with your Windows AD. What aspects are problematic or could work better? SysAid has many ...

Good ITSM product for your business and AMAZING support team

PROS & CONS What are the best aspects of this product? The ability to configure...almost to your hearts content...the options/settings. The support team is the best I've ever worked with. What aspects are problematic or could work better? Configuration is hard to find what you need at times, and naming of settings/options. What features/services would you like to see in future versions of this product? A better mobile app, and Teams integration, as well as the ability to tweak a few ...

SysAid the ITSM tool that you need!

PROS & CONS What are the best aspects of this product? SysAid Ticket management are completely customizable to fit our business needs. Asset Management gives complete visibility into assets across the organization and reporting The Self Service Portal is extremely user friendly and cuts down on the amount of tickets that actually make it into the que. Active Directory integration is fantastic. What aspects are problematic or could work better? The integrated remote control piece works ...

SysAid Review

PROS & CONS What are the best aspects of this product? This application is allowed us to create a simple, but thorough ticketing system for our 200 users. The application is configurable and was relatively easy to set up. We use the application as a ticketing system and an asset management platform. Our users are pleased with it's ease of use and our What aspects are problematic or could work better? There are so many configuration fields and categories, it can be confusing. What ...

Great customer service support.

PROS & CONS What are the best aspects of this product? They state the solution step by step and asking for confirmation if there is any other question I have regarding this request. What aspects are problematic or could work better? It is a very powerful ISTM tool, but quite a bit of customization to get it perfect. It does take me some time to learn each future they offer and how you can combine them and make automation happen. What features/services would you like to see in future ...

Why Sysaid is the best option for your campany

PROS & CONS What are the best aspects of this product? sysaid is easy to use you can make different customs and it works very cloud and cloud version What aspects are problematic or could work better? I think the project manage could be better because it's so hard to make new projects or incidents What features/services would you like to see in future versions of this product? I would like to see the problem features What specific problems in your company were solved by this product? ...

SysAid is great

PROS & CONS What are the best aspects of this product? Easy to use Easy to set up Friendly interface Big data What aspects are problematic or could work better? Everything works great. What features/services would you like to see in future versions of this product? At the moment it is complete What specific problems in your company were solved by this product? You can use a cloud service, we have it available in 5 countries and it supports the large amount of data. Are you a ...