Symantec ServiceDesk Reviews in July 2026: User Ratings, Pros & Cons
Efficiently manage customer service and IT requests.
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Symantec ServiceDesk offers custom pricing plan
Symantec ServiceDesk Reviews & Ratings
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Spotsaas Editor’s POV
Symantec ServiceDesk is a robust solution for tracking problem management and customer service requests, designed for organizations that provide around-the-clock services. Its comprehensive features support various service types, making it suitable for diverse operational needs.Read more
Symantec ServiceDesk pros and cons
Comprehensive problem management
Tracks customer service requests
Supports multiple service types
Document management capabilities
Can be expensive for small businesses
Complex user interface
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Showing 11-15 out of 15
AU
Anonymous User
04/18/19
"Symantec ServiceDesk "
What do you like best about Symantec ServiceDesk? Is a great automated incident response and problem resolution solution for quick, effective remediation of end user incidents, It helps me also be able to train users on how to use and complete these task.
LA
Luciano Aurélio F
04/11/19
"The Symantec ServiceDesk interface is perfect software solve problems in all systems."
What do you like best about Symantec ServiceDesk? Excelent software to manager the company and protect all the machines. The interface is very easy to use and the program have some training for the users to configurate all the software.
AU
Anonymous User
02/04/19
"Symantec Service Desk"
What do you like best about Symantec ServiceDesk? I did not like this product. Other users that managed the back-end for patching and inventory liked it. What do you dislike about Symantec ServiceDesk?
AU
Anonymous User
01/28/19
"Protect and service"
What do you like best about Symantec ServiceDesk? Balancing access and protection and user friendliness What do you dislike about Symantec ServiceDesk?
AU
Anonymous User
10/31/18
"Symantec"
What do you like best about Symantec ServiceDesk? Symantec is great for encrypting devices. You are able to register users per device. After 90 days the device will be locked if it’s not connected to the company network.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].