9.4
Spot Score
Surfshark Reviews in June 2026: User Ratings, Pros & Cons
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Surfshark Reviews & Ratings
Spotsaas Editor’s POV
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Surfshark pros and cons
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 981-990 out of 12920
VC
Valued Customer
11/20/23
Missy was knowledgeable and very…
Missy was knowledgeable and very helpful. Customer service is of utmost importance to me, especially when you need help. Too many businesses are letting customer service fall by the wayside these days. Missy made me feel like I can count on you (Surfshark) if/when I need help! Thank you!
G
George
11/19/23
Elara helped a lot in solving my…
Elara helped a lot in solving my problem! Very pleasant and friendly communication!
H
heyzan
11/19/23
Friendly and resourceful in solving my problem
Jessica was friendly and resourceful in solving my problem
SF
Spare Foon
11/19/23
I was dealing with Jessica customer…
I was dealing with Jessica customer support on surf shock. She made my whole process very simple to understand and was very good. In explaining the whole process. I would recommend that the company trains every. She was fast in a response, never kept me. Waiting and found results immediately that were productive. Thank you again, jessica, you are a star. And by the way, I don't know who Jessica is. But whoever she is I wish everyone was like her
VC
Valued Customer
11/19/23
Amazing customer service
Amazing customer service, notably from Hadden. Took the time to answer all my queries with a comprehensive insight. As for the product itself, it does what it says at a very competitive price what more can you expect.
DO
Deborah Ojuolape
11/18/23
Hadden was very helpful in sorting out…
Hadden was very helpful in sorting out my problem. Thanks a lot 🙏
VC
Valued Customer
11/18/23
She was amazing in helping me with my…
She was amazing in helping me with my issue! We got disconnected so many time and I was worried I would get someone else. She was very friendly and nice all around 10 out of 10 customer service.
VG
Vero G
11/18/23
Great costumer service!
I was having a little trouble with the "startup" settings, on the Surfshark App, on my laptop... Myra was quite persistent in finding out what was going on, as the usual fixes were not doing it... She figured it out! Great customer service still exists! Very quick Chat response as well! Well Done! :)
M
Mario
11/18/23
That's how help should be
Today i had several issues with the Windows 11 and the Android App from SurfShark. I got an very professional User Help Desk as I'm used to, because i am also working in the IT since the last 30 years ;-) My Chat started with Lincoln, and then his shift ends, and he connected me with Jordan. both were very polite and friendly as also very professional. We fixed the issue in the smartfon app. The issue in the Windows App is a bug, which will be reported to the Devs to get fixed in future ...
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E
EMELIE
11/18/23
Hadden was of great help!
Date of experience: November 19, 2023
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].