9.4
Spot Score
Surfshark Reviews in June 2026: User Ratings, Pros & Cons
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Surfshark Reviews & Ratings
Spotsaas Editor’s POV
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Surfshark pros and cons
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 931-940 out of 12920
N
Nico
12/03/23
Friendly
Friendly, quick and understanding.
VC
Valued Customer
12/02/23
The customer service representative was very professional…
The customer service representative was terrific. She showed great patience with me and successfully guided me through my issue. Thanks for your help.
VC
Valued Customer
12/02/23
In a complex situation
In a complex situation, the people of the Help Desk guided me professionally and relaxed through solving the problem. They did a great job.
N
Nicola
12/02/23
Outstanding VPN and customer service
I have been using Surkshark for a few months and it's been so great. Recently I had an issue accessing my free TV apps in the UK and I had the most amazing customer service and support from a lovely person called Winston. He helped me sort my issue and it was so refreshing to get proper help through a chat function and not feel like I'm talking to a robot. Winston, you are a credit to your organisation. Thank you.
VC
Valued Customer
12/02/23
there are real good support members
Jasmine is a really great support agent. She spent so much time to solve my problems. And, she solved many problems.
I
Ian
12/01/23
A very good VPN service!
I've used Surfshark for over two years on multiple Windows and Android devices and it has presented very few problems. It has fast speeds, reliable connections, a pretty decent user interface and regular software updates. It's also quite affordable. Plenty of servers and locations to choose from and more security is available for an extra fee (which you may see as a pro or con). The ability to be able to install and use Surfshark on unlimited devices is very handy and I also liked being ...
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VC
Valued Customer
12/01/23
Best customer support
Was given help by someone called Seth and honestly the best support possible. Always receive the best customer service from surfshark and Seth made the service that much better. Thank you!
A
Arman
12/01/23
Great service
Great service, and alos Great help when you needed, look for the name Violet in the help, she's great!
FT
Fred Tan
12/01/23
Wonderful & quick support from CEEL…
Wonderful & quick support from CEEL agent to reclaim my surfshark account. Kudos...
SB
Simon butcher
12/01/23
Kurt was very helpful
Kurt was very helpful. Thanks
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].