9.4
Spot Score
Surfshark Reviews in June 2026: User Ratings, Pros & Cons
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Surfshark Reviews & Ratings
Spotsaas Editor’s POV
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Surfshark pros and cons
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 801-810 out of 12920
M
Michal
01/16/24
Help with security
Fast and effective.
PG
PC GN
01/16/24
Better than expected!
When using SurfShark, my download speeds are 11 Mbps BETTER than on my shared wifi alone (70 vs. 81!) - didn't know that would be possible, although admittedly, I am a n00b at this stuff. Really loving the experience so far. Easy to use on my MacBook. I have a small business and art studio in SF and we all share the wifi for the building. I wanted to keep my info safe, but not compromise speed. I've tried other paid VPNs in the past (the mouNtain and the bear ones) and wasn't thrilled with ...
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NB
Natasha Bastemeijer
01/15/24
Disheartened I contacted support…
Disheartened I contacted support because I was unable to access the BBC from abroad (I pay for my TV licence in the UK) and Netflix wasn't working well either. I got on the support chat and immediately got hold of a competent human, Ike, who was very prompt, understood my issues, was clear, empathetic and very helpful during the chat. As if by a miracle the problem I'd been having for weeks was resolved! I couldn't be happier with the whole process and the speed at which it was resolved. ...
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A
Al
01/15/24
Camilla and Myra did a great job…
Camilla and Myra did a great job solving my connection issues every step given was precise with out any questioning of where this or that was. Thank you for the help and great customer service :)
VC
Valued Customer
01/14/24
I was automatically charged due to a…
I was automatically charged due to a system issue, but this customer service representative assisted me patiently and helped me get a refund smoothly. I am very grateful.
VC
Valued Customer
01/14/24
Gavin the amazing helper
Gavin was amazing and answered my question fast and correctly. Very polite person.
VC
Valued Customer
01/14/24
Francis was a great person
Francis was a great person. Thanks him for his/her help. You should be lucky to have such a great employee.
MD
Mowat Dynes
01/14/24
The Customer Service agent Tara was…
The Customer Service agent Tara was very helpful, polite, and solved the problem I was having quickly while being understanding.
L
Leo
01/14/24
Thanks to Gavin customer service
Thanks to Gavin customer service he use almost 1 hours to help me slove my problem 10/10 customer service
ER
Eric Roach
01/14/24
Top Tier Customer Service
They took all the stress out of a really stressful billing mistake. Absolutely professional, no issues had whatsoever.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].