9.4
Spot Score
Secure your online privacy with Surfshark VPN.
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Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 71-80 out of 12920
VC
Valued Customer
06/05/24
Support
From the start my experience with Surfshark was great, I have been using it for the last 2-3 years. Last week I had to reach out for assistance and their agent Mia Hernandez helped me with great personal skills and very knowledgeable
SE
Simone Evangelisti
06/05/24
Log in problems
I spoke with really kind and knowledgeable people a really good help
VC
Valued Customer
06/05/24
Problem resolved by Sophia Smith
Problem resolved by Sophia Smith, thank you
CB
Chris Bradford
06/05/24
Great customer service. Email issue solved - Mac
As a brand new user of VPN, I'm really impressed with Surfshark's customer support. Connected in a few seconds to customer support Craig Holmes who was helpful, patient and resolved the problem. Sent links to pages to help me navigate tests. He was quick and responsive. Very impressed. Issue: Mail on Mac and iphone not sending Solution: Change protocol from Wireguard to OpenVPN on iphone. Set-up OpenVPN on Mac. Frustrating there was this issue as it took a while to sort, but super ...
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OF
Olly Fleming
06/05/24
Support
Noah Davis was a great help supporting me with my account. Very quick and matter was resolved in minutes.
VC
Valued Customer
06/04/24
Ace is a helpful and patient person
Ace is a helpful and patience person, she is absolutely amazing!
VC
Valued Customer
06/04/24
Very helpful and understanding of the…
Very helpful and understanding of the problem. solved the problem intelligently
T
Thomas
06/04/24
I had been struggling with a 2FA issue…
I had been struggling with a 2FA issue on Surfshark for over three weeks, repeatedly emailing support without resolution. However, after chatting with Katie Rowland, my problem was swiftly and expertly resolved. Katie immediately understood the issue and provided a quick fix, demonstrating a level of knowledge and efficiency that had been lacking in my previous interactions. If you encounter any technical difficulties with Surfshark, particularly with 2FA setup, do yourself a favor and ...
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F
Francesca
06/03/24
Amazing customer service
The costumer service was impeccable. Gabrielle Hines was extremely kind patient and supportive with all my requests helping me find all the information needed and also giving good suggestions over the product. I am extremely grateful for her kind efforts and the way she approached me. I m very satisfied with the service in general but especially because for any problems client service are so reliable.
A
Alu
06/03/24
Ellara Hodges provided a great customer…
Ellara Hodges provided a great customer service and understood my problem. She was very friendly and I liked how she managed the issue and provided a solution.
