9.4
Spot Score
Secure your online privacy with Surfshark VPN.
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Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 771-780 out of 12920
MR
Michael R
01/24/24
Kason is an A+ tech. hire more Kasons
The support tech was quick to act and patient as I fumbled through windows to aid in their diagnostics. The conversation was fluid showing me the tech either knows how to handle the job on the fly, or has it down to a science. I felt as if the tech truly was concerned and not just clacking away on the keyboard. A true gem of a team member you have surfshark. I can honestly say its hard to find people like that in the service industry and I am glad I did today!
K
K
01/24/24
Magnus and Emma were the bee's knees.
Magnus and Emma were the bee's knees. They helped me set up my account and start streaming. They were patient, kind, helpful and lead me all the way to where I wanted to be. Thank you Magnus and Emma, I'm a happy bunny tonight!
VC
Valued Customer
01/24/24
Awesome support from Elias!
Elias was awesome! I was having a issues getting Surfshark Windows application to work, searched the web trying to see what others did for hours without any luck. I opened up the live chat and got connected to Elias, I wasn't expecting much to be honest but he was able to identify and solve the issue with me in a matter of minutes. I was close to trying to find another VPN provider, but quick and amazing support from Elias at Surfshark gave me confidence of their technical support team to ...
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VC
Valued Customer
01/23/24
Emma was a great help in assisting me…
Emma was a great help in assisting me in getting the program to work properly.
VC
Valued Customer
01/23/24
10/10
Both Myra and Frederick were extremely helpful in helping me troubleshoot my connection. Took a while but we got everything sorted out. Very professional and helpful
VC
Valued Customer
01/23/24
Good counselor
Good counselor, Hadwin
TF
Tina Follas
01/22/24
CSR Sofia
I spoke with a customer service representative by the name of Sophia and she was very very helpful in helping me cancel my subscription. She was very understanding and very knowledgeable and very very helpful.
VC
Valued Customer
01/22/24
Ethan was on point and fast with the…
Ethan was on point and fast with the information I needed.
VC
Valued Customer
01/22/24
John has been brilliant throughout!
Date of experience: January 23, 2024
S
Salty
01/22/24
Great back-up support
Great back-up support. They were able to help me solve my speed problems in a timely and professional manor, Speak to Kason.
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