9.4
Spot Score
Secure your online privacy with Surfshark VPN.
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Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 751-760 out of 12920
U
urahara
01/29/24
patient and attentive person sent the…
patient and attentive person sent the guides and waited for me to respond if it worked or not.
L
Ludo
01/28/24
My problem was solved very quick and…
My problem was solved very quick and efficiently!
VC
Valued Customer
01/28/24
Surfshark customer service is great!
Had an issue with billing and hopped on chat and had it resolved in 1 minute. What a breeze compared to many other companies!
VC
Valued Customer
01/28/24
great experience
Date of experience: January 29, 2024
J
john
01/28/24
network reset/dns reset
better network resetting and full dns reset ways
JM
Jose M Pyrrait
01/27/24
Satisfied customer
Was a user for more than 2 years and I'm still satisfied with it. Always worked properly and never had a single issue. Customer support is also great (special thanks to Elena and Elara).
NP
Nick Peyton
01/27/24
Fixed issue not connecting to Surfshark's servers
Issue not connecting to Surfshark's servers despite the Surfshark Desktop App displaying the standard connected/protected message. Alec helped me correct this issue first time by disabling ipv6. We disabled it by using terminal commands (including, 'nano') to update a line in /etc/default/grub 5/5 - would recommend
VC
Valued Customer
01/27/24
It took less than a minute to connect…
It took less than a minute to connect to an agent, and the agent answered all of my questions in a very efficient manner.
PM
Pablo Martínez Sánchez
01/27/24
Background service failed
Elena and Elara solve the problem real quick. Awesome support!
NL
Nicolas Longacre
01/27/24
Thank you Mack for your help!…
My helper was Mack and when we first spoke I wanted a refund because I was told I need a new router to use surfshark. I did want to use the service of surfshark but, when I found out my service provider router isn’t capable, I was convinced to get a refund. Well he wanted to help me more than I wanted to help myself. He offered some great recommendations on new routers that work great with surfshark and notified me that I still have 30 days to request a refund if I change my mind. I looked ...
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