9.4
Spot Score
Secure your online privacy with Surfshark VPN.
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Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 721-730 out of 12920
B
Ben
02/04/24
Had a Prob with network bugs on my PC…
Had a Prob with network bugs on my PC that didnt let Surshark do its job. Your guys: Deacon, Hadden and Gavin gave all they had to solve my problem. Service is superb. Especially the patience and concentration they all showed up. Five thumbs up for this service. Thx so much Ben from Germany
MS
Martynas Simkevicius
02/04/24
Myra!
Myra from Surfshark customer service did a great job and helped alot!
VC
Valued Customer Pin
02/04/24
Elara is perfect as she help me to…
Elara is perfect as she help me to resolve the problem so professional and shortly
VC
Valued Customer
02/04/24
Sonny was very helpful in answering my…
Sonny was very helpful in answering my chat and with my renewal
B
Ben
02/04/24
Had a Prob with network bugs on my PC…
Had a Prob with network bugs on my PC that didnt let Surshark do its job. Your guys: Deacon, Hadden and Gavin gave all they had to solve my problem. Service is superb. Especially the patience and concentration they all showed up. Five thumbs up for this service. Thx so much Ben from Germany
VC
Valued Customer Pin
02/04/24
Elara is perfect as she help me to…
Elara is perfect as she help me to resolve the problem so professional and shortly
KB
Kevin B
02/04/24
Elara is amazing and able to solve my…
Elara is amazing and able to solve my problem in no time. I would give her a 5 stars on authenticating me and problem solving to her performance. Thank you
VC
Valued Customer
02/04/24
The best counselor
The best counselor, Elara. The company has to raise Elara's salary.
GK
Greco Kane
02/04/24
Sonny is great
Sonny is great. He was very amability.
S
SHOdriver
02/04/24
Norman Needs a Raise!
The customer support rep named Norman on the chat was very helpful after my SurfShark app was borked during an update. He quickly identified the issue with the Window's Uninstaller and helped me get a hold of a work around app. Once the older version of SurfShark was uninstalled, I was able to be back up and running again within minutes. Kudos to him! Dude needs a raise! Get on it Nord and Nine Eyes Surveillance Alliance! Hire more people like Norman. It's so hard to find competent help ...
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