9.4
Spot Score
Secure your online privacy with Surfshark VPN.
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Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 711-720 out of 12920
A
Any
02/05/24
Jessica is helpful
Date of experience: February 06, 2024
VC
Valued Customer
02/05/24
Gavin was great!!
Gavin was great!!! Answered my question fast and very understandable. Great experience
VC
Valued Customer
02/04/24
The best counselor
The best counselor, Elara. The company has to raise Elara's salary.
GK
Greco Kane
02/04/24
Sonny is great
Sonny is great. He was very amability.
KB
Kevin B
02/04/24
Elara is amazing and able to solve my…
Elara is amazing and able to solve my problem in no time. I would give her a 5 stars on authenticating me and problem solving to her performance. Thank you
VC
Valued Customer
02/04/24
Sonny was very helpful in answering my…
Sonny was very helpful in answering my chat and with my renewal
T
Tracey
02/04/24
Great support.
Sophia on the support team was friendly, helpful and constructive. Was a pleasure interacting with her and sorting my query. Many thanks Sophia.
T
Tracey
02/04/24
Great support.
Sophia on the support team was friendly, helpful and constructive. Was a pleasure interacting with her and sorting my query. Many thanks Sophia.
MS
Martynas Simkevicius
02/04/24
Myra!
Myra from Surfshark customer service did a great job and helped alot!
S
SHOdriver
02/04/24
Norman Needs a Raise!
The customer support rep named Norman on the chat was very helpful after my SurfShark app was borked during an update. He quickly identified the issue with the Window's Uninstaller and helped me get a hold of a work around app. Once the older version of SurfShark was uninstalled, I was able to be back up and running again within minutes. Kudos to him! Dude needs a raise! Get on it Nord and Nine Eyes Surveillance Alliance! Hire more people like Norman. It's so hard to find competent help ...
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