9.4
Spot Score
Secure your online privacy with Surfshark VPN.
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Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 681-690 out of 12920
LH
Lance H
02/11/24
I had a problem with VPN setup on my GLI.net router
I had a problem with VPN setup on my router and contacted SurfShark for help. I submitted an email request and Trina was assigned to my case. She responded in hour or so. Her instructions were clear, specific and ACCURATE. This is my third contact attempt with SurfShark and each time has been a pleasant, timely response. I would not hesitate to contact them again and recommend them to my friends.
K
Kris
02/11/24
Tara has provided EXCELLENT support
Tara has been very patient with me and answered all the questions i have. Very knowledgeable and willing to confirm all the answers provided to me. Very pleasant to have conversation with.
VC
Valued Customer
02/11/24
live chat with Missy - refund experience
I had a live chat with Missy. It was a very good experience, I got the refund I needed and the info I needed. Thanks again Missy
LH
Lance H
02/11/24
I had a problem with VPN setup on my GLI.net router
I had a problem with VPN setup on my router and contacted SurfShark for help. I submitted an email request and Trina was assigned to my case. She responded in hour or so. Her instructions were clear, specific and ACCURATE. This is my third contact attempt with SurfShark and each time has been a pleasant, timely response. I would not hesitate to contact them again and recommend them to my friends.
VC
Valued Customer
02/11/24
Best chat support!
I dislike chat support in favor of speaking to an actual person. After having an issue with a subscription I used the chat with support and in seconds was routed to a LIVE person (Gavin) and he didn't waste any time trying to figure out how to help. Most responsive chat support I have experienced so far. Gavin did a great job explaining things and offering quick links to get the job done.
D
ddb
02/11/24
Friendly
Friendly, helpful, knowledgeable. I nearly felt guilty asking for the refund.
VC
Valued Customer
02/11/24
live chat with Missy - refund experience
I had a live chat with Missy. It was a very good experience, I got the refund I needed and the info I needed. Thanks again Missy
HA
Hamza Azam
02/11/24
SurfShark has very good customer…
SurfShark has very good customer support. Anika resolved my issue very quickly and efficiently, she is the best. Thanks
D
ddb
02/11/24
Friendly
Friendly, helpful, knowledgeable. I nearly felt guilty asking for the refund.
VC
Valued Customer
02/11/24
Best chat support!
I dislike chat support in favor of speaking to an actual person. After having an issue with a subscription I used the chat with support and in seconds was routed to a LIVE person (Gavin) and he didn't waste any time trying to figure out how to help. Most responsive chat support I have experienced so far. Gavin did a great job explaining things and offering quick links to get the job done.
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