9.4
Spot Score
Secure your online privacy with Surfshark VPN.
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Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 631-640 out of 12920
VC
Valued Customer
02/28/24
Tommy Ruell was efficient
Tommy Ruell was efficient, professional and polite.
S
Scott
02/27/24
Frederick helped me out greatly
Frederick helped me out greatly. Quick and knowledgable.
VC
Valued Customer
02/27/24
Resetting two factor authentication
I needed to reset my two-factor authentication after my old mobile device crashed. I spoke on live chat with Cora and after some security questions, the issue was resolved within minutes! It was quick and simple, as well as a good reminder to remember recovery codes! Thanks surfshark.
VC
Valued Customer
02/27/24
perfect customer chat!
perfect customer chat!! :)
LS
Luca S
02/27/24
Everithing perfect
Everithing perfect, thanks to Sophia Smith
SC
Steve C
02/27/24
I was helped by Barret and Frederick
I was helped by Barret and Frederick. I needed assistance to renew my plan. I wanted to make sure that I renewed to a new Surfshark plan before my credit card was charged and I wanted to use a different credit card. They told me that my new credit card would replace my previous card after I enrolled in the new plan. At first I had problems completing the transaction, but they patiently waited while I contacted my credit card company to make sure that everything worked on my end. It ...
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SM
S Muller
02/27/24
Very good support.
Very good support. The support stuck around until the problem was solved. Very helpfull and solution oriented. The Agent name was Magnus Baldur. Its support like this which determens whether a costumers stays with the service or not. great job
K
Kuijun
02/27/24
Josie Davis save my life!
Josie Davis save my life! he helps me to save my account
VC
Valued Customer
02/26/24
Gavin helped me out with a DNS change…
Gavin helped me out with a DNS change and helped me understand the chrome extension was what was faulty!
HL
Hadden Leak
02/26/24
I was having trouble logging into my…
I was having trouble logging into my account and Cole Davis helped me out. I appreciate his fast work and answering questions that I had along the way. I appreciate it Cole!!!
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