9.4
Spot Score
Secure your online privacy with Surfshark VPN.
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Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 601-610 out of 12920
VC
Valued Customer
03/01/24
Super fast live support
Super fast live support. Issue resolved right away by Don Hammond.
VC
Valued Customer
03/01/24
Surfshark experience
I wanted to get a refund, The representative Sonny Beard was amazing and helpful.
VC
Valued Customer
03/01/24
Cool
I jus asked my refun, Sonny Beard replied as I wanted to.
H
Hossein
03/01/24
Exprience With Sophia
Although I couldn't solve the problem yet, but Sophia was really helpful. We were almost an hour in conversation and tried different kind of ways to tackle the problem.
GC
Guilherme Candeias
03/01/24
Best VPN and customer support I've had
As mentioned in the title, I couldn't have asked for a better service. The VPN works great on almost all of my devices, but I was facing an issue trying to access it from the command line interface on a Linux device. When I contacted customer service, I was connected to Sonny Beard, who went above and beyond my expectations! He was knowledgeable and professional throughout the whole conversation and, when we couldn't find a solution straight away, even offered to research the problem on his ...
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VC
Valued Customer
03/01/24
Quick and to the point
Sonny Beard was extremely helpful and to the point. Very professionally.
VC
Valued Customer John
03/01/24
I had an issue with my renewal that…
I had an issue with my renewal that wasn’t allowing me to connect not knowing that I needed to log out and log back in to my service but the service tech Kurt Lester explained it and everything went better than expected Awesome customer service. Glad I took the right company to deal with. Have a great day.
R
Robert
03/01/24
Support desk (Kurt Lester) was able to…
Support desk (Kurt Lester) was able to resolve 2FA issue via chat in a timely manner today. Thank you Kurt.
NN
Nick N
03/01/24
Excellent and friendly support
Excellent and friendly support, my request was dealt with in a few minutes.
VC
Valued Customer
03/01/24
I met the best Agent Ever Kit Neel
I met the best Agent Ever Kit Neel. Very respectful, very Knowledgeable and super patient. If you meet this guy, just know you will be well helped.
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