9.4
Spot Score
Secure your online privacy with Surfshark VPN.
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Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 581-590 out of 12920
VC
Valued Customer
03/03/24
They were great to support me when I…
They were great to support me when I accidentally paid twice , explained what was going to happen going forward and really put my mind at rest
CK
Chen Kun-Da
03/03/24
very good service
Date of experience: March 04, 2024
VC
Valued Customer
03/03/24
Nora Miller is awesome!
Nora was very helpful and quick with fixing my issue.
VC
Valued Customer
03/03/24
Had account issues
Had account issues Ethan really helped me out! He got me back on track in a matter of mins!
VC
Valued Customer
03/03/24
I'm a senior on a fixed income
I'm a senior on a fixed income and was worried about being able to afford this service. I was told to shop around and find a better deal but I have been happy with your service. I have been a loyal customer for four years. Samson Harris helped me with my renewal process and made it easy for me to understand. Best of all he would stay with me until it went through. Samson was able to find me the best rate and I was so relieved Im able to continue with Surfshark.
M
Mary
03/02/24
Review Surfshark CS Magnus Baldur
It's by far the friendliest and most patient Custooer Support I've ever encountered. As well as competent. That being a general statement, I'd like to single out at this time my most recent contact, Magnus Baldur from Surfshark.
M
max
03/02/24
fredrick and ivy are awesome
fredrick and ivy are awesome. professional, patience, polite!
Q
Qizmo
03/02/24
I have issue with double incogni…
I have issue with double incogni account. Ace from customer service was able to sort out this issue with seconds and issue the refund. Clear and straight communication.
CS
Charles S
03/02/24
Frederick from Trust pilot - great job
Frederick from Trust pilot has been so patience in helping me resolved my problem. He is very knowledgeable.
KB
Kaleb Barr
03/02/24
Efficient and understanding agent
Efficient and understanding agent. Appreciate the easy support experience
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