9.4
Spot Score
Secure your online privacy with Surfshark VPN.
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Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 551-560 out of 12920
C
Chris
03/05/24
Had an issue with a double payment.
Had an issue with a double payment. CORA helped me so quickly, my head almost spun! Top notch customer service, from a top notch product and company.
KB
Ken Broome
03/05/24
Excellent VPN with fantastic customer service.
I've always liked Surfshark. It works well and on the rare occasions when I need help the customer support is excellent! Today I needed a bit of help with getting things sorted out with another app I use and Ivy Higgins was impeccably helpful! She solved my problem in just a few minutes. Their whole team is like that. Today Ivy Higgins is the hero.
VC
Valued Customer
03/05/24
Seth Renolds was a huge help
Seth Renolds was a huge help! He was able to figure out what I was doing wrong. I was able to get my issue fixed quickly after that. Thanks again Seth!!
JT
Jeff Thomas
03/05/24
Sonny Beard was able to resolve my…
Sonny Beard was able to resolve my issue quickly. He was very helpful!!!
VC
Valued Customer
03/05/24
I was billed after my free trial which…
I was billed after my free trial which i wanted to cancel, so I talked to Tommy who was really helpful in getting my issue solved.
JZ
Julian Zhou
03/05/24
Trina Wright is a wonderful live agent
Trina Wright is a wonderful live agent. She helped with all my questions regarding manual connections and showed a high level of technical understanding. All my questions were answered with no twists and turns. Very efficient and effective.
VC
Valued Customer
03/05/24
Tommy Ruell assisted me and was utterly…
Tommy Ruell assisted me and was utterly fantastic from start to finish. He resolved my issue very quickly and with no fuss. Fantastic support member.
VC
Valued Customer
03/05/24
The only person i actually spoken to to…
The only person i actually spoken to to surfshark that has acutally treated my concern like they care his name is mack zachery from customer service give him a high five from me
JC
Jaz Cloney
03/05/24
It's important to be heard
I went on to the chat and spoke to Sam Cole who was very helpful and sorted out my problem straight away and I am very happy with that service thank you very much Mr Cole.
VC
Valued Customer
03/05/24
Good service
Date of experience: March 06, 2024
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
