9.4
Spot Score
Secure your online privacy with Surfshark VPN.
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Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 521-530 out of 12920
VC
Valued Customer
03/08/24
My conversation with Deacon Clarke was amazing
Deacon Clarke was extremely helpful and friendly, the interaction made my day, since I was struggling and Deacon really helped.
I
Ibrahim
03/08/24
Perfect support team: Mack Zachery
First off I want to leave a huge thanks to Mack Zachery from the Surf Shark support team. I had a huge issue connecting to any location and he helped me step by step till we fixed the issue. Now that is what you call a support team. Also, I am very satisfied with the Surfshark One package.
PC
Pansy C
03/08/24
Your agent is very helpful
Your agent is very helpful. I was experiencing a clueless subscription renewal which is all errors. I thought coming to an agent maybe able to just extend my supposed to be 2 years subscription instead of 1. And when Mack Zachery answered my question. He immediately understand my needs and offered me better solutions for my case. Thank you.
VC
Valued Customer
03/08/24
Seth Renolds was great.
Date of experience: March 09, 2024
J
JOSEPH
03/08/24
I missed the small print and didn't…
I missed the small print and didn't realize the auto renew was only for one year. I chatted with Cora and she graciously corrected my subscription as expected. Thank you Cora and Surfshark!
JR
Juan Ramos
03/08/24
Tommy was polite and helpful.
Tommy was polite and helpful.
FC
Francisco Cuenca
03/07/24
Great Experience and Service
The Best Experience in Service and Quality. Excellent treatment and the best person. He guided me step by step and was patient. Excellent Service and Very Grateful to Elsie Stevens
VC
Valued Customer
03/07/24
I was supported by Kurt Lester and he…
I was supported by Kurt Lester and he really did a great job getting me through connection issues. Very precise in his guidance and very patient
AO
An Oa
03/07/24
Quickly Solved
After I connected the live chat, solved quickly. Thanks Clelia Serra
VC
Valued Customer
03/07/24
Good experience
Good experience
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