9.4
Spot Score
Secure your online privacy with Surfshark VPN.
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Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 511-520 out of 12920
R
Rafael
03/09/24
Great attention
The good thing is that all my questions were answered, and alslo I was given important information that was not included in the question. That was very useful.
VC
Valued CustomerLuis Jacinto
03/09/24
customer service agent was very helpful
Date of experience: March 10, 2024
ME
Myster Es
03/08/24
I had a complaint about an account and the Shark took a bite out of it and fixed it!
Mr. Tommy Ruell and I worked out a deal that was to my liking regarding my renewal of Surfshark services. Very accommodating I must say.
VC
Valued Customer ryan
03/08/24
Sony bread was 👌
Sony bread was 👌
RH
Rishaad Hosein
03/08/24
Superb VPN
Great vpn the agent that helped me Sonny Beard was very helpful and got me all the answers i needed highly recommended vpn
VC
Valued Customer
03/08/24
My conversation with Deacon Clarke was amazing
Deacon Clarke was extremely helpful and friendly, the interaction made my day, since I was struggling and Deacon really helped.
I
Ibrahim
03/08/24
Perfect support team: Mack Zachery
First off I want to leave a huge thanks to Mack Zachery from the Surf Shark support team. I had a huge issue connecting to any location and he helped me step by step till we fixed the issue. Now that is what you call a support team. Also, I am very satisfied with the Surfshark One package.
PC
Pansy C
03/08/24
Your agent is very helpful
Your agent is very helpful. I was experiencing a clueless subscription renewal which is all errors. I thought coming to an agent maybe able to just extend my supposed to be 2 years subscription instead of 1. And when Mack Zachery answered my question. He immediately understand my needs and offered me better solutions for my case. Thank you.
J
JOSEPH
03/08/24
I missed the small print and didn't…
I missed the small print and didn't realize the auto renew was only for one year. I chatted with Cora and she graciously corrected my subscription as expected. Thank you Cora and Surfshark!
K
Kyra
03/08/24
Great help and good contact
Tommy Ruell helped me very quickly with my questions and came with some additional information and help as well to sort me out. Thank you!
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