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9.4

Spot Score

Surfshark - VPN Software

Surfshark Reviews in May 2025: User Ratings, Pros & Cons

Secure your online privacy with Surfshark VPN.

4.3

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Surfshark Reviews & Ratings

4.3

Very Good

Based on 15616 ratings & 12920 reviews

Rating Distribution

Excellent

(12920)

Very Good

(0)

Good

(0)

Poor

(0)

Terible

(0)

Expert's Review

Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more

Surfshark pros and cons

  • Responsive and professional customer support team consistently resolves issues promptly and efficiently.

  • Economical solution combining multiple features like VPN and antivirus into a single package.

  • Easy and seamless setup process with helpful step-by-step guidance from support agents.

  • User-friendly chat platform for accessing support, enhancing convenience.

  • Initial setup or installation issues can occur, especially with antivirus or VPN configurations.

  • Limited functionality with certain features, as some users report missing desired options or advanced utilities.

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Showing 481-490 out of 12920

VC

Valued Customer

03/12/24

5 out of 5

Great support

Great support. Thanks to Violet.

SK

Sushanth Kamath

03/12/24

5 out of 5

Unbelievable Customer Support!

I went in only hoping to get some questions answered. I had already made up my mind to buy Surfshark, but the customer service agent I was assigned, Don Hammond, not only answered my questions patiently, but also reassured me that I wouldn't face any of the issues I did with the previous VPN service provider. He ended up offering me a sweetened deal that of course, I couldn't refuse. A+ service!

DB

Dave B

03/12/24

5 out of 5

Easy renewal

Easy renewal - Norman Shelton walked me through it quickly and painlessly

GE

Greg Eneks

03/12/24

5 out of 5

Marcus Rodriguez was very patient and…

Marcus Rodriguez was very patient and helpful. He got the problem resolved very fast and that allowed me to carry on with out missing a beat. I’m thankful for knowledgeable people like him that take care of us customers.

АМ

Алекс Марцен

03/12/24

5 out of 5

The man helped me find the only working…

The man helped me find the only working VPN. Thank him very much! He name - Ted Earnest

DB

Dave B

03/12/24

5 out of 5

Easy renewal

Easy renewal - Norman Shelton walked me through it quickly and painlessly

VC

Valued Customer

03/12/24

5 out of 5

Great support

Great support. Thanks to Violet.

GE

Greg Eneks

03/12/24

5 out of 5

Marcus Rodriguez was very patient and…

Marcus Rodriguez was very patient and helpful. He got the problem resolved very fast and that allowed me to carry on with out missing a beat. I’m thankful for knowledgeable people like him that take care of us customers.

АМ

Алекс Марцен

03/12/24

5 out of 5

The man helped me find the only working…

The man helped me find the only working VPN. Thank him very much! He name - Ted Earnest

SK

Sushanth Kamath

03/12/24

5 out of 5

Unbelievable Customer Support!

I went in only hoping to get some questions answered. I had already made up my mind to buy Surfshark, but the customer service agent I was assigned, Don Hammond, not only answered my questions patiently, but also reassured me that I wouldn't face any of the issues I did with the previous VPN service provider. He ended up offering me a sweetened deal that of course, I couldn't refuse. A+ service!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].