9.4
Spot Score
Secure your online privacy with Surfshark VPN.
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Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 461-470 out of 12920
E
Ethan
03/14/24
Tommy Ruell did great and showed me the…
Tommy Ruell did great and showed me the steps I needed to take to get logged back in. He's the man
SG
Someone getting help from him
03/14/24
Tommy Ruell
Tommy Ruell, best assistant ever, my problem was solved within minutes, his work and efficiency, best of the best
JC
Jared Collins
03/14/24
Great customer service
Tommy R. was very helpful. Great customer service and quick resolution.
VC
Valued Customer
03/14/24
24 hour support!
Mack Zachery was the person who supported me, they made experience easy for me. I made a mistake when l purchased the subscription. I was going to cancel my subscription and start over, but Mack gave me simple steps to follow to rectify my mistake. I’m grateful
VC
Valued Customer
03/14/24
Fast and easy with Kurt Lester
Date of experience: March 15, 2024
VC
Valued Customer
03/14/24
It was a great experience with Tommy…
It was a great experience with Tommy Ruell. He answered for all my queries and offered me promotions. Thanks to Tommy!!
M
MR
03/14/24
Tommy Ruell is great and understands…
Tommy Ruell is great and understands the concerns
VC
Valued Customer
03/14/24
Very pleasant experience
Very pleasant experience, especially thanks to Tommy Ruell who solved my issue within minutes without any difficulty. He immediately understood my trouble, offered a solution, and immediately implemented it. My problem was resolved before the chat even ended. Overall I also gotta say this was one of the best live chat experiences I’ve had in a while. No wait time, no delay in messaging, just smooth communication.
J
Jeff
03/14/24
I had a support session with Violet…
I had a support session with Violet Starchild. They were very knowledgeable about my questions concerning the use of Surfshark One on different machines in the same household and how to do that successfully. They knew everything I asked, did not have to look a thing up. Over time I have been very happy with Live Chat support and is one of the major reasons my family uses Surfshark.
VC
Valued Customer
03/14/24
Good VPN trial deal
Good VPN. I needed to cancel as I need to cut costs. Made it easy to cancel, didn't have to waste too much time.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
