9.4
Spot Score
Secure your online privacy with Surfshark VPN.
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Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 451-460 out of 12920
VC
Valued Customer
03/15/24
I had all of my issues fixed within…
I had all of my issues fixed within minutes. Klara Williams was my virtual agent and the customer service Surfshark provides is TOP TIER. I definitely recommend!!
D
DimanL
03/15/24
was resolutive!
Date of experience: March 16, 2024
VC
Valued Customer
03/15/24
Sonny Beard He answered all my question…
Sonny Beard He answered all my question and very quickly and calm great customer service
VC
Valued Customer
03/15/24
I am very satisfied with the service…
I am very satisfied with the service and also the problem was solved. 5 stars
VC
Valued Customer
03/14/24
Very pleasant experience
Very pleasant experience, especially thanks to Tommy Ruell who solved my issue within minutes without any difficulty. He immediately understood my trouble, offered a solution, and immediately implemented it. My problem was resolved before the chat even ended. Overall I also gotta say this was one of the best live chat experiences I’ve had in a while. No wait time, no delay in messaging, just smooth communication.
NM
Nilan Munasinghe
03/14/24
Been with them for many years now and…
Been with them for many years now and they seem to be getting better all the time. Always adding new features, which are helpful in a real world environment. Needed some help recently got in touch through there Live chat and can say that Alexander Clarke was really helpful, polite and never got frustrated at my stupid questions, great CS, keep it up and i will be staying with you guys.
J
Jeff
03/14/24
I had a support session with Violet…
I had a support session with Violet Starchild. They were very knowledgeable about my questions concerning the use of Surfshark One on different machines in the same household and how to do that successfully. They knew everything I asked, did not have to look a thing up. Over time I have been very happy with Live Chat support and is one of the major reasons my family uses Surfshark.
VC
Valued Customer
03/14/24
Excellent Surfshark employee. 5/5 Stars.
The Surfshark employee who helped me today was awesome. He exemplified promptness, kindness, and explained how to solve my problem with easy to follow instructions. I had a wonderful experience and I hope that I receive that high level of service and excellence every time I need help from Surfshark.
E
Ethan
03/14/24
Tommy Ruell did great and showed me the…
Tommy Ruell did great and showed me the steps I needed to take to get logged back in. He's the man
VC
Valued Customer
03/14/24
Good VPN trial deal
Good VPN. I needed to cancel as I need to cut costs. Made it easy to cancel, didn't have to waste too much time.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
