9.4
Spot Score
Surfshark Reviews in June 2026: User Ratings, Pros & Cons
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Surfshark Reviews & Ratings
Spotsaas Editor’s POV
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Surfshark pros and cons
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 441-450 out of 12920
D
DimanL
03/15/24
was resolutive!
Date of experience: March 16, 2024
VC
Valued Customer
03/15/24
I had all of my issues fixed within…
I had all of my issues fixed within minutes. Klara Williams was my virtual agent and the customer service Surfshark provides is TOP TIER. I definitely recommend!!
S
Sushanth
03/15/24
The customer service is truly unmatched.
The customer service is truly unmatched. These people really seem like they're here to help. They're patient and understanding and truly want to get to the bottom of things with you. My recent live chat support with Tommy and Christopher Jones was really great. Both of them took their time to understand my issue and provide a detailed solution. So far, I've reached out to support twice. Both times the support has been nothing short of incredible.
VC
Valued Customer
03/15/24
Tommy Ruell resolved my issue promptly.
Tommy Ruell resolved my issue promptly.
E
Elvis
03/15/24
CS-Tommy great job
CS-Tommy is fast response, helpful and nice, patient in finding out what happened and explaining the situation to me. and help to solve the problem. Great job Tommy.
B
Bart
03/15/24
Mr Zackary took his time and really…
Mr Zackary took his time and really helped me to understand my issues very patient and knowledgeable thanks
F
Fionn
03/15/24
Great support from Tommy and Ivy
Ivy and Tommy were both responsive, informative and immediately helpful agents. Usually I think of customer service as a chore to deal with but they were professional and effective
J
James
03/15/24
I had an issue cancelling my account…
I had an issue cancelling my account and i was charged for another year. After contacting the support team, Tommy Ruell was able to sort out my refund with his fast replies and great customer service.
EJ
Evan Jones
03/15/24
Refund helpfully processed
I came to the website to request a refund after being billed via an automatic renewal. I thought I had cancelled the subscription, there was nothing wrong with the product but I just didn't use it. I explained this to the agent (Mark Zachery) and they confirmed that I was within the refund window. They were friendly and helpful and processed my request.
VC
Valued Customer
03/15/24
Kurt Lester best agent
Date of experience: March 16, 2024
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].