9.4
Spot Score
Secure your online privacy with Surfshark VPN.
Add to compare
Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
Log in Required to View Reviews
Filter results
Sort by :
Showing 441-450 out of 12920
VC
Valued Customer
03/15/24
Customer service was fantastic and very…
Customer service was fantastic and very knowledgeable and now I'm a very happy customer and today was the day I signed up with you guys thank you thank you
VC
Valued Customer
03/15/24
Tommy Ruel was very nice
Tommy Ruel was very nice. Understood my predicament and did not pressure me into staying with the system that caused my phone not to work.
M
Mohamed
03/15/24
Allways worked as expected and no…
Allways worked as expected and no problems what so ever, the only problem I has was about the recurring payment but it was solved very fast thanks to the agent Tommy Ruell.
F
Fionn
03/15/24
Great support from Tommy and Ivy
Ivy and Tommy were both responsive, informative and immediately helpful agents. Usually I think of customer service as a chore to deal with but they were professional and effective
VC
Valued Customer
03/15/24
Don Hammond was really helpful…
Don Hammond was really helpful resolving my issue in a timely manner. Amazing service!!
B
Bart
03/15/24
Mr Zackary took his time and really…
Mr Zackary took his time and really helped me to understand my issues very patient and knowledgeable thanks
E
Elvis
03/15/24
CS-Tommy great job
CS-Tommy is fast response, helpful and nice, patient in finding out what happened and explaining the situation to me. and help to solve the problem. Great job Tommy.
VC
Valued Customer
03/15/24
Easy with Tommy Ruell
Date of experience: March 16, 2024
VC
Valued Customer
03/15/24
Tommy Ruell resolved my issue promptly.
Tommy Ruell resolved my issue promptly.
S
Sushanth
03/15/24
The customer service is truly unmatched.
The customer service is truly unmatched. These people really seem like they're here to help. They're patient and understanding and truly want to get to the bottom of things with you. My recent live chat support with Tommy and Christopher Jones was really great. Both of them took their time to understand my issue and provide a detailed solution. So far, I've reached out to support twice. Both times the support has been nothing short of incredible.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
