9.4
Spot Score
Surfshark Reviews in June 2026: User Ratings, Pros & Cons
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Surfshark Reviews & Ratings
Spotsaas Editor’s POV
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Surfshark pros and cons
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 361-370 out of 12920
VC
Valued Customer
03/24/24
Super Swift customer support
Best customer support service by surfshark. The customer supporter are really helpful and swiftly. Hats off to them.
CC
CHRIS COOK
03/23/24
Surfshark customer service - Norman Shelton
Norman Shelton was the advisor and he was very helpful in sorting out the renewal of my Surfshark subscription. They gave me a good deal for a further 2 years. Very happy with the quick responses and the help given. Chris Cook
VC
Valued Customer
03/23/24
Service is trying everything to solve…
Service is trying everything to solve the issue. Thanks Tommy
LL
Lucas Lv
03/23/24
Thanks for Tommy Ruell's help
Date of experience: March 24, 2024
VC
Valued Customer
03/23/24
Live Chat Experience
Good experience when asking for a refund within the 30-day money back guarantee period, there were no issues or problems that I didn’t know about.
L
Lin
03/23/24
Perfect agent help
The live agent, Tommy Ruell, is so nice to help me out regarding the subscription issue. Quite prompt.
E
Ellen
03/23/24
Locked Out of Account Due to 2FA
I was locked out of my account due to not being able to transfer my 2FA over to my new phone. Mack was incredibly helpful and friendly, he was able to solve the problem quickly and reminded me to add the 2FA to my new device. Amazing and prompt service, very happy!
MG
Mr. Graham Hunter
03/23/24
Way to go Mack Zachery!
Mack Zachery of Surfshark has gone over and above to provide spectacular customer sevice! I was so hoping that the surfshark software I just purchased would have solved my technical problems. But even with Mack suggesting many alternative courses of action we were not able to fix my problems. I would just like to say a huge thank-you to Surfshark and Mack Zachery for providing such capable and genuinely wonderful technical experience. I wish we could have done lots of business together as ...
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SS
scott s
03/22/24
great customer service
Date of experience: March 23, 2024
VC
Valued Customer
03/22/24
The conversation with Tommy Ruell was…
The conversation with Tommy Ruell was to the point and he has been helpful in resolving my issue.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].