9.4
Spot Score
Secure your online privacy with Surfshark VPN.
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Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 361-370 out of 12920
SH
S Hamilton
03/24/24
Positive Recommendation
My experiences with Surfshark have been very good. Everyone I've communicated with has been very polite and professional. I worked recently with Mack Zachery on an issue that was giving me problems. He was knowledgeable and communicated in language easily understood. I appreciated his patience while walking me through steps needed to make changes to my system setup. I highly recommend this company.
VC
Valued Customer
03/23/24
Live Chat Experience
Good experience when asking for a refund within the 30-day money back guarantee period, there were no issues or problems that I didn’t know about.
E
Ellen
03/23/24
Locked Out of Account Due to 2FA
I was locked out of my account due to not being able to transfer my 2FA over to my new phone. Mack was incredibly helpful and friendly, he was able to solve the problem quickly and reminded me to add the 2FA to my new device. Amazing and prompt service, very happy!
VC
Valued Customer
03/23/24
Service is trying everything to solve…
Service is trying everything to solve the issue. Thanks Tommy
L
Lin
03/23/24
Perfect agent help
The live agent, Tommy Ruell, is so nice to help me out regarding the subscription issue. Quite prompt.
LL
Lucas Lv
03/23/24
Thanks for Tommy Ruell's help
Date of experience: March 24, 2024
MG
Mr. Graham Hunter
03/23/24
Way to go Mack Zachery!
Mack Zachery of Surfshark has gone over and above to provide spectacular customer sevice! I was so hoping that the surfshark software I just purchased would have solved my technical problems. But even with Mack suggesting many alternative courses of action we were not able to fix my problems. I would just like to say a huge thank-you to Surfshark and Mack Zachery for providing such capable and genuinely wonderful technical experience. I wish we could have done lots of business together as ...
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CC
CHRIS COOK
03/23/24
Surfshark customer service - Norman Shelton
Norman Shelton was the advisor and he was very helpful in sorting out the renewal of my Surfshark subscription. They gave me a good deal for a further 2 years. Very happy with the quick responses and the help given. Chris Cook
M
Matthew
03/22/24
Great Customer Care!
Great customer service. Prompt attention and easy process to resolve any issue I have had with the service. Recommend them to anyone and everyone I meet looking for a VPN service.
VC
Valued Customer
03/22/24
The conversation with Tommy Ruell was…
The conversation with Tommy Ruell was to the point and he has been helpful in resolving my issue.
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