9.4
Spot Score
Secure your online privacy with Surfshark VPN.
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Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 351-360 out of 12920
E
Elizabeth
03/25/24
top tier!
I had some issues with the vpn, first time, so I immediately used the live chat. I was helped by Marcus Rodriguez, they was really clear with the instructions and solved my problem :)
JD
Jason D
03/25/24
Multihop IP-rotation question answered
Mr. Tommy Ruell helped me with a question regarding multihop and his answer was more than satisfactory.
VC
Valued Customer
03/25/24
Great service!
Date of experience: March 26, 2024
P
Perry
03/24/24
I made a mistake with my surfshark…
I made a mistake with my surfshark purchase and Fredrick Cook walked me through correcting my mistake. He was very patient as this was a fairly lengthy process.
VC
Valued Customer
03/24/24
Super Swift customer support
Best customer support service by surfshark. The customer supporter are really helpful and swiftly. Hats off to them.
VC
Valued Customer
03/24/24
I have been with Surfshark vpn for 2…
I have been with Surfshark vpn for 2 years and found it very reliable with good value. Customer service through the live chat was very helpful and Mack Zachery was very pleasant to chat with and sorted out a recent query straight away.
MC
McVin Cheen
03/24/24
Excellent live chat support
Got in touch with live chat as my surfshark account got auto-renewed at a higher price than advertised. Mack Zachery was very helpful and assisted with switching over to the promotional subscription. Very nicely helped and efficient as always from Surfshark. Thank you very much!
NT
New to Now Returning Customer
03/24/24
Fixed my issue instantly to a site I…
Fixed my issue instantly to a site I wasn't able to access. I was also assisted with login troubles due to a typo in my email, it was fixed within 7 minutes with help from Seth Renolds. I set up the Browser, Extension and even the App with help from online videos and guides on the site too.
T
TheNaturalback
03/24/24
FAST RESPONSE
FAST RESPONSE, easy to express my problem and get a non techy reply. Remedied withing 2 minutes and it was simply me not understanding the product. Solved something I had wasted days on in an instant. Will be investing in the affordable subscription ASAP. Thanks Cole Davis
VC
Valued Customer
03/24/24
Prompt service contact
Prompt service contact. Don Hammond was experienced and polite. Very knowledgeable.
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