9.4
Spot Score
Secure your online privacy with Surfshark VPN.
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Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 341-350 out of 12920
JD
Jahnuel Dorelus
03/26/24
Practical chat feature and great support from representative
I loved using the chat feature with Surfshark. It makes it easy and quick to get in touch with customer service. It allows the representative to have enough time to form a proper response and gives the customer the chance to look back at what was previously said. This aids in the prevention of confusion and miscommunication between the customer and the representative. The representative I spoke with using the chat feature was Don Hammond. It was a pleasure speaking with them. They were ...
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JF
Jim Farwell
03/26/24
I got help from THREE SS reps...all great!
I was caught in the middle, switching from Norton 360 to Surfshark One (SS1). Nothing was working -- either I couldn't access many websites, or when I could access one, I couldn't make inputs or get links to work. THREE separate Surfshark reps worked with me to get things right. It took some time, but they were patient and kind and thoroughly professional. The first was named Emma, I believe (memory is fuzzy). The second was James Gonzales, and the third was Liam Wilson. By chance, the ...
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VC
Valued Customer
03/25/24
Tommy Ruell
He got me my refund
VC
Valued Customer
03/25/24
Great service!
Date of experience: March 26, 2024
VC
Valued Customer
03/25/24
Used this VPN for many years
Used this VPN for many years. Great connection and great customer service. Keep up the good work.
AW
Anna W
03/25/24
Don is awesome!
before i purchased and signed up for my plan, Don Hammond from support was a great help!
M
Matthew
03/25/24
Your agent Klara Williams is superb!
Your agent Klara Williams has be very patience and resourceful. I am experiencing difficulties with streaming. She has been very helpful and explore all possibilities. In the end I was able to stream on my phone again using another browser. It's a delight chatting with her. Great job. I will certainly share and recommend Surfshark after this. 👍
AL
Anthony Lam
03/25/24
Great assistance by Mack Zachery
I am assisted by Mack Zachery and his service was great and effective. I am happy that my problem was solved because of his great service.
VC
Valued Customer
03/25/24
Kurt Lester...gets A++
Date of experience: March 26, 2024
VC
Valued Customer
03/25/24
Tommy Ruell was very helpful in getting…
Tommy Ruell was very helpful in getting me a refund.
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