9.4
Spot Score
Surfshark Reviews in June 2026: User Ratings, Pros & Cons
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Surfshark Reviews & Ratings
Spotsaas Editor’s POV
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Surfshark pros and cons
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 331-340 out of 12920
SG
Sam Godwin
03/27/24
Great customer service!
I was having trouble getting my VPN to work for streaming, and Tommy Ruell chatted with me for quite some time troubleshooting different solutions until we were able to find one that worked. He was awesome and committed to staying with me until we reached a solution.
D
Dani
03/27/24
Helpful live chat
Was easy to get through to an actual person on live chat. I spoke with Tommy Ruell who was very polite and helpful and sorted my issue quickly
DB
Diana Berry
03/27/24
Helpful assistance from Surfshark
I took out a policy with Surfshark but decided it was too expensive for me at the moment. I contacted the company on the same day and Tommy Ruell helped me. Within a very short time my agreement was cancelled and I feel very relieved and very happy with the service I received.
VC
Valued Customer
03/27/24
Tommy Ruell was amazing
Tommy Ruell was amazing. He went above and beyond to assist me.
A
Aaron
03/27/24
Spoke to John in customer relations he…
Spoke to John in customer relations he was perfect, really helpful new his stuff and was a happy to help. John a credit to the customer service team
JD
Jahnuel Dorelus
03/26/24
Practical chat feature and great support from representative
I loved using the chat feature with Surfshark. It makes it easy and quick to get in touch with customer service. It allows the representative to have enough time to form a proper response and gives the customer the chance to look back at what was previously said. This aids in the prevention of confusion and miscommunication between the customer and the representative. The representative I spoke with using the chat feature was Don Hammond. It was a pleasure speaking with them. They were ...
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ES
Eric Sivak
03/26/24
Don a G
Don a G He is the reason why I am using this app and I am satisfied. I talked to him and won the lottery and got promoted. My stock went up by 30% I'm living in Monacco now. I'll invite him to my marriage fo sure.
GW
Gio Williams
03/26/24
Noah Davis is great!
Noah Davis provided quick, efficient customer service and made my task easy. He helped me log into my account when I was having 2FA issues (aka User Error haha) and helped me located my recovery codes. Much appreciate to Noah and the team at Surfshark. I really respect your product and CS team.
V
Victor
03/26/24
great experience
great experience, support was fast and they helped fix the issue immediately, great job and great support Ethan Thompston
JL
John L McQuade Jr
03/26/24
Tommy Ruell is a great associate
Tommy Ruell is a great associate. I am just recently retired I was the Sr Technical Manager over 5 service desks, Tommy would have been a great asset to the teams I managed. Please reach out and give Tommy Ruell a job well done.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].