9.4
Spot Score
Secure your online privacy with Surfshark VPN.
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Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 301-310 out of 12920
V
vvdigitalinfosource
03/30/24
Kurt from Surfshark was really helpful and appreciated
Kurt from Surfshark assisted me with getting the best deal I could hope for after the debacle of an experience with my former VPN provider which I not currently name but I'm happy to have support that actually responds and is helpful in not only providing the best options for subscriptions but has a professional approach to affiliate programs and handoffs
JM
Jakob Manthei
03/30/24
Great customer experience with solving…
Great customer experience with solving my issue (Seth was the guy helping me). Faster than any customer support ticket i've ever opened.
SN
Shigenobu Nara
03/30/24
Fabulous Customer Service person
I just had a very good experience with your Customer Service person, Cole Davis. He was extremely helpful and helped me solve my problem very nicely. Kudosto Cole.
NC
New customer
03/29/24
Great customer service
Great customer service, helpful chat function. Props to Norman shelton he was very helpful.
VC
Valued Customer
03/29/24
Mack Zachery rocks!
Mack Zachery from the Support was amazing. Super quick and helpful. :)
VC
Valued Customer Dominick G
03/29/24
very patient and helpful.
Kurt Lester was very patient and helpful. I am still a customer because of his help.
D
Dennis
03/29/24
Fast and on point
The fast reaction and effective on point communication with Kason Headley who assisted me on my issue. Needless to say that the problem was solved satisfactorily
VC
Valued Customer
03/29/24
Tommy Ruell was very helpful.
Date of experience: March 30, 2024
GP
Geoff Palmer
03/29/24
Tommy was courteous
Tommy was courteous, knowledgeable and helpful
VC
Valued Customer
03/29/24
Support actually helped, and quickly!
Kurt had additional information that FIXED MY PROBLEM, which was not available outside of support. Very helpful
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
