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9.4

Spot Score

Surfshark - VPN Software

Surfshark Reviews in May 2025: User Ratings, Pros & Cons

Secure your online privacy with Surfshark VPN.

4.3

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Starts from $2.21/Month

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Surfshark Reviews & Ratings

4.3

Very Good

Based on 15616 ratings & 12920 reviews

Rating Distribution

Excellent

(12920)

Very Good

(0)

Good

(0)

Poor

(0)

Terible

(0)

Expert's Review

Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more

Surfshark pros and cons

  • Responsive and professional customer support team consistently resolves issues promptly and efficiently.

  • Economical solution combining multiple features like VPN and antivirus into a single package.

  • Easy and seamless setup process with helpful step-by-step guidance from support agents.

  • User-friendly chat platform for accessing support, enhancing convenience.

  • Initial setup or installation issues can occur, especially with antivirus or VPN configurations.

  • Limited functionality with certain features, as some users report missing desired options or advanced utilities.

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Showing 281-290 out of 12920

SP

Sergii P

04/04/24

5 out of 5

Super friendly and helpful!

Super friendly, to the point, informative and helped with the issue

SP

Sergii P

04/04/24

5 out of 5

Super friendly and helpful!

Super friendly, to the point, informative and helped with the issue

MF

Matt F

04/04/24

5 out of 5

Excellent customer service

I needed to cancel a subscription I made by mistake today. The response and service on live chat by Ava G was brilliant- some of the best customer service I have received virtually or face for face! Based on this alone I will be using Surfshark in future - highly recommended.

MF

Matt F

04/04/24

5 out of 5

Excellent customer service

I needed to cancel a subscription I made by mistake today. The response and service on live chat by Ava G was brilliant- some of the best customer service I have received virtually or face for face! Based on this alone I will be using Surfshark in future - highly recommended.

GL

Guthrie L Torp Jr

04/03/24

5 out of 5

James Gonzalez was very helpful

James Gonzalez was very helpful - he not only helped me find the incogni plugin for the One+ subscription, but also resolved my issue I was having accessing my bank's iphone app with surfshark connected.

GL

Guthrie L Torp Jr

04/03/24

5 out of 5

James Gonzalez was very helpful

James Gonzalez was very helpful - he not only helped me find the incogni plugin for the One+ subscription, but also resolved my issue I was having accessing my bank's iphone app with surfshark connected.

A

Alex

04/02/24

5 out of 5

Very professional and very patient

Very professional and very patient. I'm very satisfied.

W

William

04/02/24

5 out of 5

Just dealt with Elara Hodges.

Just dealt with Elara Hodges, first class service. I had made a mistake making a renewal of my account. Elara sorted out my error quickly and professionally. Excellent service, thank you.

A

Alex

04/02/24

5 out of 5

Very professional and very patient

Very professional and very patient. I'm very satisfied.

W

William

04/02/24

5 out of 5

Just dealt with Elara Hodges.

Just dealt with Elara Hodges, first class service. I had made a mistake making a renewal of my account. Elara sorted out my error quickly and professionally. Excellent service, thank you.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].