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9.4

Spot Score

Surfshark - VPN Software

Surfshark Reviews in May 2025: User Ratings, Pros & Cons

Secure your online privacy with Surfshark VPN.

4.3

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Surfshark Reviews & Ratings

4.3

Very Good

Based on 15616 ratings & 12920 reviews

Rating Distribution

Excellent

(12920)

Very Good

(0)

Good

(0)

Poor

(0)

Terible

(0)

Expert's Review

Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more

Surfshark pros and cons

  • Responsive and professional customer support team consistently resolves issues promptly and efficiently.

  • Economical solution combining multiple features like VPN and antivirus into a single package.

  • Easy and seamless setup process with helpful step-by-step guidance from support agents.

  • User-friendly chat platform for accessing support, enhancing convenience.

  • Initial setup or installation issues can occur, especially with antivirus or VPN configurations.

  • Limited functionality with certain features, as some users report missing desired options or advanced utilities.

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Showing 251-260 out of 12920

HC

Happy Customer

04/10/24

5 out of 5

Quick excellent response

Quick excellent response. Professional answers. Im very happy :)

IL

I love surfshark

04/10/24

5 out of 5

Sonny beard provide an excellent…

Sonny beard provide an excellent service to refund my accidental purchase in no time !

VC

Valued Customer

04/10/24

5 out of 5

Was patient and had good suggestions. was patient and had good…

The agent was patient and had good suggestions.

R

RJ

04/10/24

5 out of 5

Great support from Noah

Great support from Noah, answering the request promptly and finding a solution that fits my needs, no complains whatsoever on my part!

IM

Ian Marsden

04/10/24

5 out of 5

Excellent help and support from a great guy…

Excellent help and support from a very knowledgable guy. Quickly answered my query and made sure the process went through without a hitch. Seth Renolds was excellent.

MS

MR Simon Monte

04/10/24

5 out of 5

Tara was very quick and helpful and…

Tara was very quick and helpful and knew her job well

VC

Valued Customer

04/09/24

5 out of 5

Ace was exceptional and really tried…

Ace was exceptional and really tried his best to assist me with my issue. Thank you!

M

Muriel

04/09/24

5 out of 5

Quick response and solution from Myra

Quick response and solution from Myra. I needed help figuring out how to get the VPN to work and she found a solution very quickly. Thank you :)

DS

Dilip Saini

04/09/24

5 out of 5

Very Faster resolution by Missy…

Very Faster resolution by Missy Andrews! So happy now that I have been able to turn off 2FA as I was stuck bcs of no codes coming to my original ID (as apple uses some alternate id) and also got locked out of authenticator app as well. Happy to login to any device smoothly now.

EC

Eóin Carberry

04/09/24

5 out of 5

Brilliant quick service

Tommy Ruell was extremely helpful with my request. Very professional, quick and polite. Very happy with my experience!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].