9.4
Spot Score
Secure your online privacy with Surfshark VPN.
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Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 241-250 out of 12920
PR
Paul R. Statham
04/14/24
Great customer support.
Had a couple of issues, spoke to Tara Dittman on their support chat and she was super useful, even though working on a Sunday! :)
VC
Valued Customer
04/14/24
Gabrielle Hines is so kind and…
Gabrielle Hines is so kind and professional. Big shoutout to her! Thank you so much!
MK
Marcin Kiera
04/14/24
I recommend surfshark
I recommend surfshark, a very good tool
VC
Valued Customer
04/12/24
I was very satisfied with the help from…
I was very satisfied with the help from the support center. In particular, Tara Dittman's response was very kind and satisfactory.
LF
Leon F
04/12/24
5 stars ⭐
I was put through instantly with no wait times to Aina Nilsen who was polite, friendly and extremely helpful. My issue was promptly resolved. Thank you very much for the support. I would highly recommend.
S
SD
04/12/24
Was trying to get VPN installed on my router
Was trying to get VPN installed on my router, Mack Z from Surfshark helped patiently trouble shooting different solutions, after a finally I was able to get the VPN working on my router. It was my router issue not anything from Surfshark, however Mack was very patient and helped me isolate the issue by diagnosing one by one and eliminating, Really appreciate his help and needless to say I am going to be long time Surfshark customer!!
I
Iwona
04/12/24
Best VPN provider in my opinion
Best VPN provider in my opinion. Works really well with various platforms. And their customer support is really good. Recommended!
TC
Tony Chen
04/12/24
Super helpful agent, great experience
Ava Garcia is so helpful. She made sure my experience with Surfshark has been positive. And despite that I had to cancel the subscription due to lack of usage, she nicely offered alternatives. She still helped to proceed with my request swiftly and promptly. Would definitely recommend Surfshark to friends.
M
MitanKoli
04/11/24
Tommy Ruell at Surfshark was the best…
Tommy Ruell at Surfshark was the best customer service advisor across any experience that we had with any company- The chat was long sifting through a problem generated by a typo - simply amazed by his patience,tenacity,focus and knowhow which led to the solution of this problem ! And he is so customer friendly - we mean it when we say he should be awarded a promotion. KR Mitan/Koli
GV
gregorio vettori
04/11/24
Very helpful man he got my Money back
Date of experience: April 12, 2024
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