9.4
Spot Score
Secure your online privacy with Surfshark VPN.
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Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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P
Patrick
04/17/24
Problem with Polsat sorted
Had a problem as accessing VOD stopped working despite being connected to the right server. Noah spent an hour (or even more) on the chat, patiently guiding and helping out with different options until were able to use it as before. The key was to use Private DNS. Thanks again!
YR
Yetay Rick
04/16/24
Klara did a fantastic job helping me…
Klara did a fantastic job helping me renew my subscription with a great price..
VC
Valued Customer
04/16/24
Great customer service from Elara…
Great customer service from Elara Hodges, dealt with an enquiry professionally and resolved the issue promptly.
VC
Valued Customer
04/16/24
Myra Woodward helped explain things…
Myra Woodward helped explain things clearly and had a ver positive attitude that I appreciated.
VC
Valued Customer
04/16/24
Account Issue Resolved Quickly and Painlessly
Had a minor account related issue, and Myra was able to diagnose the root cause and fix it quickly.
MI
Masterkit Info
04/16/24
Great Experience with Ted
Great Experience with Ted! Very helpful, friendly and professional!
VC
Valued Customer
04/16/24
Ethan was super quick
Ethan was super quick, nice and helpful.
FR
Francisco Ramirez
04/16/24
Ethan helped me in a fast and kindly…
Ethan helped me in a fast and kindly manner!
PG
Prasen Gope
04/16/24
ethan is very attentive and solved my…
ethan is very attentive and solved my problem very fast.
RF
Richard Foster
04/15/24
I've had many chats with Surfshark in…
I've had many chats with Surfshark in the past and everyone of them have been more than helpful. My chat today with Ethan Thompson was very rewarding and helpful with a problem I've been experiencing for quite awhile. When I begin a chat with Surfshark agents I'm always confident that things will be handled with the utmost help and consideration.
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