9.4
Spot Score
Secure your online privacy with Surfshark VPN.
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Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 211-220 out of 12920
BV
Ben Valued Customer
04/19/24
Gabrielle was very friendly and helpful…
Gabrielle was very friendly and helpful couldn’t have asked for more and we sorted my problem, would recommend them to anyone
H
Harvey
04/19/24
Amazing Service and Support
Surfshark offer a great range of services, including VPN, antivirus and monitoring services that alert you to data breaches. Recently my subscription renewed but due to personal reasons, I needed to cancel and get a refund. The support agent Angelica Hawkins was incredibly helpful and even offered some great deals due to being a long time member. Sadly I had to continue with the refund, but I'll definitely back once I'm in a better financial situation. I can't fault Surfshark, they're great!
GB
Giorgio Boccia
04/19/24
Awesome stuff
Awesome stuff. We took a long time to solve my issue but they never gave up on that, until we sorted it out. I recommend them!
VC
Valued Customer
04/18/24
problem was resolved quickly and
Ethan was very patient and replied quickly, problem was resolved.
J
Jason
04/18/24
Tara and Surfshark rule router setup
I am always concerned about my household’s privacy and safety online, so purchasing a VPN provider was a tough decision. I can work IT but some areas drive me insane. I went for surfshark, but needed help with the router setup, so after a few hours I contacted the web help and in no time at all Tara Dittman had my router set up so that my family are safer on the web. Tara was absolutely perfect, making my role very simple indeed. I just wish I contacted the help desk sooner. Thanks Tara and ...
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M
Mr.D
04/17/24
The person who gave me service was really good
The person Ted earnest was a good customer assistance representative
P
Perry
04/17/24
installing vpn to tp link mesh
The person who assisted me was Deacon Clarke. he was able to recommend a solution to my problem. I appreciated that!!
SS
Stephen Shrimpton
04/17/24
Quality service best around
Renew was a little expensive so I contacted Surfshark on live chat and was given a better deal. Excellent customer service A*
DP
Dr.Anirban Poddar
04/17/24
Amazing customer support by Ivy Higgins
I was facing login issues as well as connectivity issues. Customer support agent Ivy Higgins patiently guided me leading to a resolution. Absolutely fantastic customer support. Keep up the good work.
P
Patrick
04/17/24
Problem with Polsat sorted
Had a problem as accessing VOD stopped working despite being connected to the right server. Noah spent an hour (or even more) on the chat, patiently guiding and helping out with different options until were able to use it as before. The key was to use Private DNS. Thanks again!
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