9.4
Spot Score
Surfshark Reviews in June 2026: User Ratings, Pros & Cons
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Surfshark Reviews & Ratings
Spotsaas Editor’s POV
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Surfshark pros and cons
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 2001-2010 out of 12920
D
David
06/29/23
I contacted surfshark via live chat to…
I contacted surfshark via live chat to query a payment....I spoke with Abbie for quite a long time because I was misunderstanding my situation. Abbie was patient and understanding, explaining things very clearly and with her help I was able to make some changes and get a better subscription plan that suited my needs better....I am not one to engage with live chat on websites much because my experience prior to this was has always been terrible, but today, I have been surprised...really ...
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J
John
06/29/23
I had an issue installing on my…
I had an issue installing on my Chromebook but 2 minutes chatting with Xavier and the problem was sorted. A lovely guy and extremely competent at his job. A credit to Surfshark and with people like this available when you you need means I will subscribe again
S
Shaheen
06/29/23
Best customer support
Had tried another vpn before and got no help at all. Now with surfshark, help is the quickest. Any time I’m stuck( cause I’m new at this), I get the help fast. Thank you Hans!
VC
Valued Customer
06/29/23
Fun and rapid resolution (Good Humor)
Magnus made interaction fun and resolved situation quickly. Excellent customer service.
FS
Fahad S
06/29/23
Lived the fast way of helping and…abbi deserve a raise
Lived the fast way of helping and assisting in most effective manner and the agent was kind and sweet definitely recommending to everyone
P
PaulM
06/29/23
Great app
Great app, it helped me a lot when I was abroad
L
Lisa
06/29/23
Ace is a great representative!
Ace was able to assist me with getting my cancellation completed and refunded quickly and efficiently.
VC
Valued Customer
06/29/23
Ted helped me with all the queries very…
Ted helped me with all the queries very quickly
D
Davide
06/29/23
Seth helped me with the problem i had…
Seth helped me with the problem i had with the payment. He understood my frustration and his tone was very welcoming. He suggested me some ways to fix the problem and he even offered me a discount.
VC
Valued Customer
06/29/23
Magnus the GOAT
Magnus the customer rep that helped me out helped with the issue and let me log into my account again . Perfect with no delay on response time.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].