9.4
Spot Score
Surfshark Reviews in June 2026: User Ratings, Pros & Cons
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Surfshark Reviews & Ratings
Spotsaas Editor’s POV
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Surfshark pros and cons
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 1981-1990 out of 12920
GM
Gerard Machonis
07/01/23
Had a problem with a duplicate charge…
Had a problem with a duplicate charge and used customer service online CHAT. Ryan was very helpful in giving me a refund. The duplicate charge was my fault and not the fault of SURFSHARK.
AV
Alain V
07/01/23
Thanks Magnus & colleagues for the…
Thanks Magnus & colleagues for the great support!
J
Jon
07/01/23
To the Perfect Commissioner, Elara
Although I don't often use online customer service, but this Elara commissioner is perfect! Because of the language barrier, we used a translator to talk, but some words are a bit strange and it took too much time to correct mistakes, Elara commissioner still Very patiently and slowly helped me solve the current problem step by step, and also answered my questions. The beginning of the process was that I wanted to connect back to Riot in Taiwan because I was in Australia. A month ago, I ...
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VC
Valued Customer
07/01/23
Hans helped me a lot
Hans helped me a lot. I needed to change a few thinks on my account. Hans was a great help
VH
Very Happy Customer
07/01/23
Really quick support
The assistant helped me to solve my problem really quick. The solution was really simple Will not hesitate to ask anything the next time
E
Enzo
07/01/23
Amazing support from an amazing team!
Walt and Sean provided amazing support and did everything they could to help me. They were patient and tried to give solutions which fitted my issue, which was rather exotic, as much as possible. Thanks guys!! Ačiū!
C
Ciaran
07/01/23
Always 5* support and service from…
Always 5* support and service from Surfshark. Any issues I have they've helped me with them really fast. Highly recommended. P.s Violet was great
T
Tariq
06/30/23
Amazing wonderful great awesome mind blowing help desk
I has a great assistance and help by surfshark agent Mr Stephen he was so helpful it was unbelievable experience for me. Keep it up wish you all the best Tariq
DM
Dániel Marthi
06/30/23
I've been using Surfshark for 3 years…
I've been using Surfshark for 3 years now. Excellent product and great customer support. In a few seconds connected to live agent through chat and resolved my issue in a couple of minutes.
JJ
Joe Joe
06/30/23
VPN Support
Thank for support Carig
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].