9.4
Spot Score
Surfshark Reviews in June 2026: User Ratings, Pros & Cons
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Surfshark Reviews & Ratings
Spotsaas Editor’s POV
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Surfshark pros and cons
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 1911-1920 out of 12920
P
Pawel
07/06/23
Klara is the best customer support!
Date of experience: July 07, 2023
F
FJD
07/06/23
Customer service was fast and friendly
I explained my issue and after Ryan asked a few questions he guided me through the solution.
ML
MR. LO
07/06/23
There was a problem when I updated Surfshark
I don’t understand English, this is using a translator, there was a problem when I updated Surfshark today, after removing the software, I couldn’t install it anymore, I got help from Surfshark employee Kayne who translated English into Chinese, and solved the problem smoothly, thank you very much
VC
Valued Customer
07/05/23
Above and beyond
Super helpful and easy to work with, Thank you
TS
TINA SLADE
07/05/23
Nico was very patient with me but I…
Nico was very patient with me but I found the whole experience very challenging because I am in my 60's and although I work on my lap top I find it easier to be guided step by step and not given links to click on. However, Nico was very patient. Thank you. Tina Slade
V
Vicente
07/05/23
Hans was very polite but what I most…
Hans was very polite but what I most value is that he was clear and direct solving the problem.
K
Kunde
07/05/23
Had trouble logging in
Had trouble logging in. Great response time and nice service from Hans, who helped me resolve the issue.
E
Erick
07/05/23
Excellent Customer Service
The rep was patient and extremely helpful.
C
customer
07/05/23
Quite helpful customer service
Date of experience: July 06, 2023
NA
nadeem akhtar
07/05/23
Very helpful
The name of the person made my experience good Is Todd he is the reason I'm staying with surfshark thank you very much todd
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].