Surfshark Reviews in June 2026: User Ratings, Pros & Cons

Great agent!

Agent Samson was very knowledgeable and fast to respond!

Very detailed and specific guidance!

Date of experience: July 12, 2023

Great customer service, notably that of Phoebe and Gallagher, today.

Not very happy concerning the direction this company is moving in. But aside from that, the two customer service people who had assisted me were top-notch. There is where the true strength of the Surfshark experience lies.

Peter the GOAT

Peter from customer support was a legend. He was clear and easy to follow and helped fix the issue I had with the smart tv. He was very helpful

Great Customer Support

The efficiency of the customer support representative (Edmond) was impressive, he was extremely helpful and patient and solved my issue extremely quickly.

Was received by a prompt response to my…

Was received by a prompt response to my subscription query by John the customer support representative. Actioned with a professional and polite manner for a mutually acceptable resolve. Nice to chat with a human rather than most sites using bots. Pleased with outcome and prompt action. Thank you John and keep up the good work guys 👍👍

so helpfull many many thanks

Date of experience: July 11, 2023

Best support staff I’ve ever worked with

The people were very responsive, and when a tech issue came up with my initial support person, another followed up immediately. Great work support team. Tom9

I used to love using Surfshark

I used to love using Surfshark. It was great to use different VPNs and watch things I liked and great value for specific shows you may have had to use a different streaming service for. I recently had financial issues and forgot I was emailed about auto renewal. I messaged about needing a refund and the process was super easy and they approved a refund within half an hour. I really respect how they could have trapped me in to paying but instead it was simple and easy to cut out of my ...

I received help from a live support genius who did her job miles ahead of the competition and she’ll probably be supervising or teaching your other employees, and how to perform wonderful customer se

I received help from a live support agent under the account fo My email whopefully you can look up a specific name. I believe it was Violet or something like that. There were two ladies, but one who did most of the speaking was going to help me out the other one just came there do so some of the problems were kept disconnecting me. So this representative went out of their way to do the absolute best job. They can solve all the annoying problems I she could were certainly help, but certainly ...